Case Management Supervisor - Lead, Coach & Impact

Catholic Charities of the Archdiocese of Washington; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Robust Professional development

Medical, prescriptions, dental and vis

Retirement savings plan with company

Life insurance and disability coverage

Paid time off and holidays

Tuition reimbursement

Employee referral bonus program

Family leave policies

Pet’s Insurance

Job summary

Catholic Charities of the Archdiocese of Washington is looking for a Case Management Supervisor to oversee case management services and coordinate community resources. The role emphasizes adherence to best practices, contract requirements, and agency procedures to improve client well-being.

Supervisory responsibilities include administrative oversight of 3 FTEs and functional supervision of up to 6 FTEs, with direct guidance to case managers and interns across multiple service areas.

Qualifications

• Master's Degree in social work, mental health counseling or related field from an accredited program.
• Two years of professional experience providing counseling and/or case management to individuals/families experiencing homelessness or other marginalized populations.
• Bachelor’s Degree with 4 years of work experience may substitute for the Master’s degree plus licensure requirement.
• Professional knowledge of social service delivery systems, theories and practices.

Responsibilities

• Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards.
• Collaborate with and provide referrals to legal, medical, dental, educational, vocational and other service providers.
• Facilitate case conferences and skill-building meetings to build competencies in best practices.
• Assist with hiring and supervision of Case Management staff and student interns as needed.
• Meet with Case Managers to plan and review cases, strategies, and service effectiveness.
• Create and maintain case records and related documentation.
• Facilitate client satisfaction surveys for quality assurance and staff supervision.
• Provide case management oversight, consultation, and crisis intervention to staff, interns, and volunteers.
• Model professional behavior and maintain a positive attitude.
• Complete reports on time and maintain statistical data.
• May carry a caseload depending on program needs.
• Engage in continuing education to maintain licensure.
• Improve client services outcomes and ensure surveys are completed by deadlines.
• Perform other job-related duties as assigned.

Skills

Driving

Case management

Computer skills

Education

Master's Degree in Social Work

Bachelor’s Degree in Human Services (substitution option)

LGSW/LGPC preferred

Job description

Catholic Charities of the Archdiocese of Washington is looking for a Case Management Supervisor to oversee case management services and coordinate community resources. The role emphasizes adherence to best practices, contract requirements, and agency procedures to improve client well-being.

Supervisory responsibilities include administrative oversight of 3 FTEs and functional supervision of up to 6 FTEs, with direct guidance to case managers and interns across multiple service areas.