Adult Case Manager (Human Services Coordinator I) Cape Cod & Islands

Massachusetts Department of Public Health; Hyannis (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Massachusetts Department of Public Health, Cape Cod and Islands DMH program, seeks an Adult Case Manager (Human Services Coordinator I) to provide assessment, outreach, support and service coordination for DMH eligible adults. You will promote recovery, person-centered choices and cultural competence.

Responsibilities include developing comprehensive assessments and ISPs, monitoring progress, coordinating multidisciplinary teams, and maintaining clinical records.

Qualifications

• Knowledge of psychosocial problems of those with mental/emotional disorders.
• Experience in counseling, interviewing, motivation and reinforcement.
• Experience with mental/emotional disorders and the programs and services available.
• Expertise in general report writing.
• Knowledge of crisis intervention and group process for counseling the mentally ill.
• Ability to prioritize and multitask duties based on client need.

Responsibilities

• Review eligibility determinations and obtain clinically relevant information.
• Develop Comprehensive Assessment and ISP for Persons Served and monitor progress.
• Schedule multidisciplinary meetings and coordinate with service providers.
• Maintain contact with clients, providers, guardians and families as appropriate.
• Ensure updated collateral information is included in client charts and notes.
• Maintain electronic and paper medical records with up-to-date information.
• Participate in meetings and case conferences.

Skills

Counseling

Interviewing

Crisis intervention

Multitasking

Case management

Education

Bachelor's degree in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Adult Case Manager (Human Services Coordinator I) Cape Cod & Islands (260006GQ)

Job Description

Adult Case Manager (Human Services Coordinator I) Cape Cod & Islands - (260006GQ)

Description

The Department of Mental Health (DMH) with the Pocasset Mental Health Center is seeking a talented and experiencedAdult Case Manager (Human Services Coordinator I) to serve as part of the DMH Cape & Islands Case Managementteam. The incumbent to this role will provide assessment, outreach, support, service coordination and person-centeredadvocacy to DMH eligible adults by promoting the agency’s philosophy of recovery, person-centered choices andcultural competence.
The selected candidate will utilize strength-based goal setting and foster independent decision-making for persons served.Additional responsibilities include the development, implementation and monitoring of individual service plans andassisting individuals in securing services while performing all duties to reflect the highest level of respect and dignity forthe persons-served.

Please Note:This position is 40 hours per week. The selected candidate will work Monday through Friday from 8:30am -5:00pm. The days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive)

Review eligibility determination record and obtain clinically relevant information through medical and psychiatric records,mental health assessments, school records as well as interviews with clients and service providers.

Develop Comprehensive Assessment and ISP for Persons Served, reviewing treatment progress regularly and makingmodifications to the ISP as necessary.

Schedule multidisciplinary team meeting to formulate recommendations for treatment and service and maintainconsistent and effective collaboration and communication with service providers and colleagues.

Maintain regular contact with and communicate relevant information to clients, service providers, legal guardians and family members as appropriate and makes appropriate referrals when necessary.

Ensure that updated collateral information (for example, mental health assessments and legal documents) are included inclient chart and notes are written on all significant contacts, including but not limited to, face to face visits, phone contactswith the client’s family/guardian (including contact relating to ISP content), incidents involving a client reported from athird party, all crisis events.

Maintain both electronic and paper medical records with up to date information, reflecting current bio-psych-socialinformation on persons served.

Participate in meetings, case conferences

Required Qualifications

Knowledge of psychosocial problems of those with mental/emotional disorders and the multiple handicapped.

Demonstrated skill in the principles, practices and techniques of counseling, interviewing, motivation and reinforcement.

Experience with the types and symptoms of mental/emotional disorders and the programs and services available to thispopulation.

Expertise in the methods of general report writing.

Knowledge of principles and practices of crisis intervention and group process for counseling the mentally ill.

Ability to prioritize and multitask duties based on client need, team and service needs.

Preferred Qualifications

3+ years of experience in behavioral health services.

Special Requirements

Travel is required - This position directly manages cases in the DMH Cape Cod and Islands Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.

About the Cape Cod and the Islands Community Mental Health Center

The CC&I CMHC provides comprehensive services to adults and children. Programs include a 16-bed acute in-patient unit, Case Management, Day Treatment Program, and Adult Community Clinical Services (ACCS). The CC&I CMHC is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for patients, families, and employee alike.

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Hire Process

A criminal background checkwill be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / affirmatve Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Community and Social Services

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 1, 2026, 2:24:59 PM

Number of Openings

1

Salary

69,803.76 - 95,339.40 Yearly

If you have Diversity, affirmativ e Action questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [e-mail] - 8572835830

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No