CASE MANAGEMENT SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Case Management Supervisor to lead a dedicated team in providing essential social services. This role involves supervising staff who assess eligibility for various benefits, manage application processes, and ensure comprehensive service delivery to clients. You will play a critical role in helping individuals achieve self-sufficiency through effective case management and support. Join a dynamic team where your leadership and expertise will make a meaningful impact on the community. This position offers a unique opportunity to contribute to vital programs while developing your professional skills in a supportive environment.

Benefits

Federal student loan forgiveness eligibility

Diversity and inclusion initiatives

Qualifications

• 3 years of full-time experience in social/human services.
• Experience as a Benefits Opportunity Specialist or similar role.

Responsibilities

• Supervise a team of BOS workers in eligibility determination.
• Prepare statistical reports and assist with case consultations.

Skills

Social Services Experience

Supervisory Skills

Client Services

Employment Planning

Quantitative Analysis

Education

High School Diploma

Bachelor's Degree in Social Services

Job description

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APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT. WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, financial planning, employment planning and monitoring, and other related services to persons in need, to promote individual and family self-sufficiency. The ABOS I uses supervisory, program development, quantitative analysis, and other research skills to accomplish FIA Benefits Access Centers' goals.

Benefits

FIA’s Operations is recruiting for one (1) Associate Benefits Opportunity Specialist I, to function as Case Management Supervisor, who will:

• Supervise a team of BOS workers who handle the entire application process for all new applicants, Family Assistance cases closed over sixty days, all Safety Net case reopens, regardless of date, and one-shot deals.
• Assign applications to staff, review application recommendations, and sign off on all benefits as well as case entries.
• Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grants (food and non-food), employability, public assistance, SNAP benefits, and Medicaid; work with applicants to remove barriers to employment and make referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Supervise a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case, including cases closed less than sixty days or in error.
• Supervise a team managing all aspects of the case, including establishing ongoing eligibility, assessing participants, developing Employment Assessment and Employment Plans, and executing strategies to help participants achieve self-sufficiency.
• Review employment eligibility decisions for correctness according to Agency and New York State rules, perform initial conference/conciliation interviews, and perform the Mandatory Dispute Resolution function.
• Supervise staff who interview and correspond with homebound clients and manage all aspects of housing needs assessments for tenants at risk of homelessness or already homeless, including developing intervention plans.
• May conduct field visits.

Hours/Shift

Monday – Friday

Minimum Qualifications

• A high school diploma or equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting providing client services, employment planning/counseling, or economic opportunity programming.
• A baccalaureate degree from an accredited college plus 18 months of full-time experience as a Benefits Opportunity Specialist or similar social/human services work.
• College credit from an accredited college may be substituted for work experience at a rate of 60 semester credits for 9 months of experience, but all candidates must have at least 18 months of relevant full-time experience.

This position is also open to qualified persons with a disability under the 55-a Program. Indicate your interest at the top of your resume and cover letter.

Additional benefits include potential eligibility for federal student loan forgiveness programs. Residency in NYC is not required.

The City of New York is an equal opportunity employer committed to diversity and inclusion.