CASE MANAGEMENT SUPERVISOR

City of New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of New York’s Family Independence Administration seeks an Associate Benefits Opportunity Specialist I to supervise a BOS staff and oversee eligibility determination and employment planning for applicants.

Under the Associate Benefits Opportunity Specialist II guidance, you will assign cases, review recommendations, interview applicants, prepare daily and monthly reports, and ensure compliance with NYC and NYS rules to promote self-sufficiency.

Qualifications

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience in social/human services or related setting, providing either client services or employment planning/counseling.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in 1 above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or social/human services work.

Responsibilities

• Supervise BOS workers handling the full application process for new applicants.
• Assign applications, review recommendations and sign off on benefits and case entries.
• Supervise interviews to assess eligibility for immediate needs grants and Medicaid; refer as needed.
• Prepare daily/weekly statistics reports and monthly audits.
• Assist with case consultations and guidance on difficult cases.
• Supervise ongoing case management and eligibility determinations.
• Review employment eligibility decisions per NYC/NYS rules; conduct initial conferences.
• Perform Mandatory Dispute Resolution.
• Supervise staff who interview homebound clients.
• Supervise BOS team serving walk-ins/phone callers and coordinate with other teams.
• Supervise staff assessing housing needs of tenants at risk or homeless; assist in anti-eviction planning.
• May conduct field visits.

Skills

Supervisory

Staff supervision

Analytical skills

Communication

Education

High school diploma

Bachelor's degree

Job description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services to persons in need, to promote individual and family self‑sufficiency. The ABOS I uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components (Application, Financial Planning, Employment Planning, Undercare, etc.).

Responsibilities

• Supervise BOS workers handling the entire application process for all new applicants, including Family Assistance cases closed over sixty days, all Safety Net case reopens closed regardless of date, and one‑shot deals.
• Assign applications to staff, review application recommendations and sign off on all benefits as well as case entries.
• Supervise BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non‑food), employability and eligibility for public assistance, SNAP benefits and Medicaid; work with applicants to remove barriers to employment and make referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Supervise BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case, including cases closed less than sixty days or Safety Net cases closed in error.
• Supervise BOS workers who manage all aspects of the case, including establishing on‑going eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans and executing strategies designed to help participants achieve self‑sufficiency.
• Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations and perform initial conference/conciliation interview.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff that interview and correspond with homebound clients.
• Supervise a team of BOS who provide quick service for those clients who walk‑in or telephone the center; take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers; assist in the development of anti‑eviction/housing plan of intervention for referred participants.
• May conduct field visits.

Hours/Shift: Monday – Friday

ASSOCIATE BENEFITS OPPORTUNITY - 56316

Minimum Qualifications

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either:
  • client services.
  • employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist.
• A baccalaureate degree from an accredited college; plus eighteen months of full‑time satisfactory experience as described in 1 above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in 1 above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.