HOUSING COURT PROCESSING TEAM SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

NYC Department of Social Services is hiring an Associate Benefits Opportunity Specialist I to supervise a team in the Housing Court Processing Team. The role demands effective management of staff, strategic development, and skills in client services and social/human services.

Candidates should possess a baccalaureate degree along with relevant experience in social services. This full-time position operates from 9:00 AM to 5:00 PM and is geared towards promoting self-sufficiency in assisting individuals and families.

Qualifications

• Experience in social/human services or related settings.
• Three years of full-time satisfactory experience in client services.
• Experience as a Benefits Opportunity Specialist is preferred.

Responsibilities

• Supervise a team handling application processing for new applicants.
• Assign applications and review case entries.
• Prepare statistical reports on team performance.

Skills

Supervisory skills

Client services knowledge

Quantitative analysis

Education

Baccalaureate degree

High school diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity I (ABOS I) is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, housing, and other related services to persons in need, to promote individual and family self‑sufficiency. The ABOS I uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA Housing Court.

The Family Independence Administration's (FIA) Housing Court Processing Team is recruiting for one (1) Associate Benefits Opportunity Specialist I, to function as Housing Court Processing Team Supervisor, who will:

Responsibilities

• Supervise a team of BOS workers who handle the entire application process for all new applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case reopens which have been closed regardless of date; and one‑shot deals.
• Assign applications to staff, review application recommendations and sign off on all benefits as well as case entries.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Conduct team conferences and instruct new staff members on general policy and procedures of the FIA Housing Court Processing Team.
• Facilitate the workflow of the team in handling emergency and special problem situations such as dispossessions and maintain cooperative relationships with housing and social agencies in the community and other agencies related to the objectives of the unit.
• Supervise staff that interview and correspond with homebound clients.
• Attend and participate in administrative conferences and other staff meetings.
• Supervise a team of BOS who provide quick service for those clients who walk‑in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefit Access Centers. Assist in the development of anti‑eviction/housing plan of intervention for referred participants.

Hours / Shift

9:00am – 5:00pm

Minimum Qualifications

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services that involve job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist; or a baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience as described in the previous item.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for nine months of the work experience described above. However, all candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.