CASE MANAGEMENT SUPERVISOR

Pratt Area Community Council; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

403(b) Retirement Plan

529 College Savings Plan

Flexible Spending Account

Medical insurance

Employee Assistance Program

fringe benefits

Job summary

Pratt Area Community Council’s IMPACCT Brooklyn program seeks a skilled Case Manager Supervisor to lead our Case Management team in Brooklyn, NY. The role requires an LMSW or MSW with LMSW planned within six months, plus at least 3 years with diverse populations and 2 years in supervision.

You will oversee intake, service planning, documentation, crisis intervention, and collaboration with partners, while ensuring program quality and respectful client support.

Qualifications

• Must hold LMSW or be on track to obtain LMSW within six months.
• Three years of experience with diverse populations, including older adults and individuals with behavioral health and mental health challenges.
• Two years of supervisory experience; residential setting experience preferred.
• Over 2 years of experience in developing and facilitating substance use and harm reduction programs, including training, psychoeducation, and both individual and group work.
• Familiarity with the Housing First model and person-centered, trauma-informed, and solutions-focused approaches.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Bilingual in Spanish, Mandarin, or Cantonese is a plus

Responsibilities

• Lead case management services in compliance with professional standards, funding requirements, and agency policies.
• Supervise direct reports, oversee internal/external reporting, and ensure quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Provide on-site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Lead and monitor clients through intake, orientation, and assessment to identify service needs.
• Develop mutually agreed service plans with clients and monitor progress through case conferences and reviews.
• Complete annual psychosocial assessments and reassessments for all program clients.
• Maintain accurate, confidential, timely documentation of all case management activities.
• Develop positive relationships with clients, agency partners, community resources, and state/city liaisons.
• Provide crisis intervention and substance use consultation, training, and case conferencing to the social service team.
• Participate in interdisciplinary case conferencing and collaborate with staff to implement best practices.
• Work with direct reports to create an annual calendar of activities promoting client inclusion and integration.
• Coordinate and supervise daily operations of the Social Service Department with Director.
• Assist in developing departmental plans, goals, and budgets; monitor expenses.
• Participate in job-related training and other duties as assigned.

Skills

LMSW or MSW

Supervisory experience

Program management

Strong communication

Education

MSW (Social Work)

LMHC or NY license (optional)

Tools

MS Office

Job description

Job Details: Job Location: Social Services - 218 - Brooklyn , NY 11238, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $70,000.00 - $79,500.00 Salary/year, Job Shift: Day, Job Category: Nonprofit - Social Services, IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead our Case Management team in delivering exceptional services to clients.

Essential Duties and Responsibilities

• Ensure delivery and documentation of Case Management services in compliance with professional standards, funding requirements, and agency policies.
• Supervise direct reports, oversee internal and external reporting, and ensure the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Provide on-site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Lead and monitor clients through the intake, orientation, and assessment process to identify service needs.
• Develop mutually agreed-upon service plans with clients and monitor progress through case conferences, staff meetings, and regular reviews.
• Responsible for the completion of annual psychosocial assessments and reassessments for all program clients.
• Maintain accurate, confidential, and timely documentation of all case management activities.
• Develop and maintain positive relationships with clients, agency partners, community resources, and state/city liaisons.
• Provide crisis intervention and substance abuse consultation, training, and case conferencing to the social service team as needed.
• Actively participate in interdisciplinary case conferencing and maintain strong collaboration with social service staff to recommend best practices.
• Work with direct reports to create an annual calendar of recreational, social, educational, and skill-building activities that promote client inclusion and integration.
• Collaborate with the Director to coordinate and supervise the daily operations of the Social Service Department.
• Assist in developing and implementing departmental plans, goals, and budgets; monitor expenses as required.
• Participate in job-related training and other duties as assigned.

Qualifications: Minimum Qualifications

• Must possess one of the following: an LMSW; a Master’s Degree in Social Work with the expectation of obtaining an LMSW within six months of hire; or a Master’s Degree in Mental Health Counseling along with a valid LMHC or equivalent New York State license.
• Minimum 3 years of experience working with diverse populations, including older adults and individuals with behavioral health and mental health challenges
• At least 2 years of supervisory experience; residential setting experience preferred
• Over 2 years of experience in developing and facilitating substance use and harm reduction programs, including training, psychoeducation, and both individual and group work
• Familiarity with the Housing First model and person-centered, trauma-informed, and solutions-focused approaches
• Strong leadership and interpersonal skills
• Ability to work independently and thrive in a fast-paced environment
• Excellent written and verbal communication skills in English required
• Proficient in MS Office and related computer applications
• Bilingual in Spanish, Mandarin, or Cantonese is a plus

Supervisory Responsibilities

This position provides direct supervision to the Case Management staff and is responsible for performance management, training, and onboarding of team members.

BENEFITS

• Competitive pay, paid time off (including vacation, personal days, and holidays), 403(b) Retirement Plan, 529 College Savings Plan, Flexible Spending Account, medical insurance, Employee Assistance Program, and additional fringe benefits.

FLSA & EMPLOYMENT STATUS

Exempt, full-time position. The typical work schedule is Monday through Friday, from 9:00 a.m. to 5:00 p.m. Occasionally, evening or weekend work may be required, including overtime, participation in special program events, and on-call hours to respond to urgent situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This role functions within a professional office setting, combining administrative tasks with direct interaction with field participants. The physical requirements listed are typical for successfully fulfilling the core duties of this position. Reasonable accommodations may be provided to assist individuals with disabilities in performing these responsibilities.

The role requires the ability to sit or stand for extended periods, work on a computer, and occasionally lift and carry materials weighing up to 25 pounds. Employees should be mobile and capable of navigating both office and field environments, including visiting clients’ apartments, climbing stairs. Regular community travel may be necessary. The typical work setting is a standard office with moderate to high noise levels, which can vary based on the time of day and client population. Interaction with clients and staff foster a collaborative and supportive environment. Travel within the community and to other locations is often required.

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace and complies with applicable ADA regulations. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants who require an accommodation to complete the application and/or interview process should contact a management representative.