Case Management Supervisor

Community Rehabilitation Center; Jacksonville (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Community Rehabilitation Center, Inc. (CRC) seeks an experienced Case Management Supervisor to oversee behavioral health case management, review progress notes, and ensure documentation compliance.

The role requires Florida Medicaid knowledge, supervision of staff, and collaboration with clinical leadership to minimize denials while maintaining HIPAA and payer requirements. The ideal candidate holds CBHCM/CBHCMS credentials and a Bachelor’s in a related field, with strong leadership and EHR

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or related field.
• At least 3 years of behavioral health or case management experience.
• Experience reviewing case management documentation and supervising staff.
• Knowledge of Florida Medicaid documentation requirements.
• Proficiency with electronic health records (EHR).

Responsibilities

• Review and approve case management progress notes for accuracy, timeliness, and compliance.
• Supervise, train, and provide ongoing guidance to case management staff.
• Ensure case notes reflect services provided and meet medical necessity requirements.
• Monitor service plans, assessments, progress notes, and required documentation.
• Conduct routine documentation audits and identify areas requiring correction.
• Return incomplete or noncompliant documentation for revision.
• Collaborate with clinical leadership, billing, and compliance to reduce denials.
• Monitor staff productivity and timely submission of case notes.
• Maintain HIPAA, Florida Medicaid, managed care requirements, and agency policies.

Skills

Leadership

Documentation review

HIPAA compliance

EHR proficiency

Education

Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or related field

Job description

Position Summary:

Community Rehabilitation Center, Inc. (CRC) is seeking an experienced and certified Case Management Supervisor to oversee case management services, review and approve progress notes, monitor documentation compliance, and provide supervision and support to case management staff.

The ideal candidate will have strong knowledge of Florida Medicaid requirements, behavioral health case management, quality assurance, and electronic health record documentation.

Key Responsibilities:

• Review and approve case management progress notes for accuracy, completeness, timeliness, and compliance, as authorized by applicable credentials and payer requirements.
• Supervise, train, and provide ongoing guidance to case management staff.
• Ensure case notes accurately reflect services provided and meet applicable medical necessity requirements.
• Monitor service plans, assessments, progress notes, and required documentation.
• Conduct routine documentation audits and identify areas requiring correction.
• Return incomplete or noncompliant documentation for timely revision.
• Collaborate with clinical leadership, billing, and compliance teams to reduce documentation-related claim denials.
• Monitor staff productivity, performance, and timely submission of case notes.
• Maintain compliance with HIPAA, Florida Medicaid, managed care requirements, and agency policies.

Required Qualifications:

• Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field.
• Minimum of three years of experience in behavioral health or case management services.
• Experience reviewing case management documentation and providing staff oversight.
• Knowledge of Florida Medicaid documentation requirements.
• Proficiency with electronic health records (EHR).

Certification Requirements:

• Certified Behavioral Health Case Manager (CBHCM) or Certified Behavioral Health Case Manager Supervisor (CBHCMS) through the Florida Certification Board.
• CBHCMS certification strongly preferred.
• Must meet applicable Florida Medicaid and payer-specific requirements for case management supervision and documentation approval.

Preferred Qualifications:

• Previous supervisory experience in behavioral health or community-based services.
• Experience with Medicaid managed care organizations.
• Knowledge of behavioral health and substance use disorder services.
• Experience conducting documentation audits and implementing corrective action plans.
• Strong organizational, leadership, and communication skills.