Case Management Supervisor

Nichols College; Dudley (MA); On-site; USD 70,000 - 71,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Flexible Spending

Paid Leave – STD

Tuition Reimbursement

Job summary

TASC is seeking a full-time Supervisor for our Youth and Family Services. You will oversee day-to-day case management operations, ensuring continuity of care based on evidence-based practices and collaboration with administrators.

The role includes staffing, reporting, policy implementation, and crisis support, with a starting salary of $69,500–$71,000 and benefits. Ideal candidates bring CADC or related credentials, strong facilitation, and excellent communication skills.

Qualifications

• Must have valid driver’s license.
• CADC certification within two years of employment.
• Proficiency in Microsoft Office suite.
• Experience with group facilitation.
• Knowledge of ASAM criteria, DSM‑V, and ethics for substance use professionals.
• Experience in a corrections setting or with convicted individuals.
• Strong verbal and written communication and time management.

Responsibilities

• Supervise the day-to-day activities of the case management and office staff assigned to the designated program(s).
• Serve as direct liaison to the Administrator for program-related needs and operational issues.
• Participate in work groups as assigned.
• Establish work schedules for assigned staff and provide direct coverage when necessary.
• Prepare, interpret, and present reports on program operations, and assist the Administrator in evaluating service and resource utilization.
• Adhere to the service hour protocol established by the agency.
• Participate in the review of staff performance and the completion of annual performance appraisals.
• Perform routine quality improvement activities.
• Assist in ensuring that staff training needs are met through the development and implementation of programs needed.
• Provide guidance and support in resolving crises with clients.
• Assure compliance with agency policies and procedures.
• Provide direct services to alcohol and drug dependent clients as necessary.
• Provide representation and consultation with outside professionals to facilitate coordination with the community.

Skills

Group facilitation

Communication skills

Time management

Flexible thinking

Corrections experience

Education

CADC certification

Tools

Microsoft Office

Job description

and the job listing Expires on September 19, 2026

At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management™ we create a world where recovery, justice and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal legal system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organisation that embodies a future where health, safety and justice is synonymous with hope. We are TASC!

In our Youth and Family Services, we help parents and young people who are striving to become healthy and restore their relationships. We work in partnership with human services, child welfare systems, juvenile courts, and community-based providers so that together, we can help individuals and families obtain the services and skills they need to live in positive, healthy ways.

We are currently looking for a full-time Supervisor
Starting at $69,500– $71,000 contingent upon experience, education, etc.

Summary:

The Supervisor will ensure clients receive the highest continuity of care based on evidence‑based research, treatment modalities, addiction intervention, AODA counseling, recovery support services and best practices by assisting in the development and implementation of, policies, and strategic goals of the agency and as may be directed by the Administrator, to assure that the needs of our clients are met/maintained on an individual basis. This position supervises a team of Case Managers.

Essential Duties and Responsibilities

• Supervise the day‑to‑day activities of the case management and office staff assigned to the designated program(s).
• Serve as direct liaison to the Administrator for program‑related needs and operational issues.
• Participate in work groups as assigned.
• Establish work schedules for assigned staff and provide direct coverage when necessary.
• Prepare, interpret, and present reports on program operations, and assist the Administrator in evaluating service and resource utilization.
• Adhere to the service hour protocol established by the agency
• Participate in the review of staff performance and the completion of annual performance appraisals.
• Perform routine quality improvement activities.
• Assist in ensuring that staff training needs are met throughthe development and implementation of programs needed
• Provide guidance and support in resolving crises with clients
• Assure compliance with agency policies and procedures
• Provide direct services to alcohol and drug dependent clients as necessary
• Provide representation and consultation with other outside professionals to facilitate coordination, collaboration, and cooperation between the agency and the community

Our Ideal candidate:

• Valid driver’s license
• CADC certification within two years of employment with TASC may be required based on contractual obligations
• Demonstrated proficiency in the Microsoft Office suite
• Demonstrated experience in group facilitation
• Knowledge of the current ASAM placement criteria, DSM‑V as it relates to substance‑related disorders, and Code of Ethics for substance abuse professionals, or the ability to acquire the knowledge
• Comfort working inside a correctional setting and with persons convicted of serious violent offences
• Flexibility in thinking and approaches to leading group discussions
• Good verbal, written, and interpersonal communication skills
• Good time management skills with a proven ability to meet deadlines

Our benefits package includes:

• Medical/Dental/Vision/Life Insurance and Flexible Spending
• Paid Leave – Short‑term Disability (STD)
• Paid Time Off/Sick Time/ Floating Holiday
• Tuition Reimbursement

TASC is an Equal Opportunity Employer and a Drug‑Free workplace. The agency does not discriminate based on race, colour, religion, sex, national origin, age, disability, veteran or military status, or any other protected status, in accordance with federal and state law.