Case Management Representative

WakeMed Health & Hospitals; Raleigh (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Case Management Representative with Population Health to help patients and caregivers navigate the healthcare journey by connecting them with resources, services, and support.

You will collaborate with providers, clinical teams, and community partners to identify barriers to care, coordinate follow-up, and promote better health outcomes. This role emphasizes patient-centered advocacy and interdisciplinary teamwork in a flexible hybrid environment.

Qualifications

• Two (2) years of clinical acute care, healthcare acute care, or related healthcare experience required.
• Must live within traveling distance to the Raleigh Campus of WakeMed.
• Strong communication and relationship-building skills with the ability to connect with patients, caregivers, providers, and clinical teams.
• A patient-centered mindset with a passion for advocacy and helping individuals overcome barriers to care.
• Strong organizational and follow-up skills with the ability to coordinate multiple patient needs and priorities.
• A collaborative approach and willingness to work as part of an interdisciplinary healthcare team.
• Resourceful problem-solving skills and the ability to help patients identify practical solutions to healthcare challenges.
• Commitment to providing compassionate, respectful, and high-quality service.

Responsibilities

• Conduct patient outreach and intake interviews to gather information and identify individual needs, concerns, and barriers to care.
• Help patients and caregivers navigate healthcare services and community resources.
• Connect patients with appropriate resources to support access to care and improved health outcomes.
• Collaborate with providers and clinical team members to coordinate care and ensure timely follow-up.
• Support patients in developing confidence in managing their health through education, advocacy, empowerment, and access to resources.
• Help strengthen positive relationships between patients and their primary care providers.
• Facilitate efficient delivery of services across the continuum of care.
• Serve as an advocate for patients and help address challenges that may impact their ability to receive needed care.
• Provide administrative support to the Population Health and care management teams as needed.

Skills

Clinical acute care experience

Strong communication

Care coordination

Education

High School Diploma or Equivalent

Job description

Overview

As a Case Management Representative with WakeMed Population Health, you’ll help patients and caregivers navigate the healthcare journey by connecting them with the right resources, services, and support. You’ll work closely with providers, clinical teams, patients, and community partners to identify barriers to care, coordinate follow-up, and promote better health outcomes. This role is a great fit for someone with acute care or healthcare experience who enjoys building relationships, solving problems, advocating for patients, and making a meaningful difference beyond the immediate clinical encounter.

What You’ll Do

• Conduct patient outreach and intake interviews to gather information and identify individual needs, concerns, and barriers to care.
• Help patients and caregivers navigate healthcare services and community resources.
• Connect patients with appropriate resources to support access to care and improved health outcomes.
• Collaborate with providers and clinical team members to coordinate care and ensure timely follow-up.
• Support patients in developing confidence in managing their health through education, advocacy, empowerment, and access to resources.
• Help strengthen positive relationships between patients and their primary care providers.
• Facilitate efficient delivery of services across the continuum of care.
• Serve as an advocate for patients and help address challenges that may impact their ability to receive needed care.
• Provide administrative support to the Population Health and care management teams as needed.

What We’re Looking For

• Two (2) years of clinical acute care, healthcare acute care, or related healthcare experience required.
• Must live within traveling distance to the Raleigh Campus of WakeMed.
• Strong communication and relationship-building skills with the ability to connect with patients, caregivers, providers, and clinical teams.
• A patient-centered mindset with a passion for advocacy and helping individuals overcome barriers to care.
• Strong organizational and follow-up skills with the ability to coordinate multiple patient needs and priorities.
• A collaborative approach and willingness to work as part of an interdisciplinary healthcare team.
• Resourceful problem-solving skills and the ability to help patients identify practical solutions to healthcare challenges.
• Commitment to providing compassionate, respectful, and high-quality service.

The WakeWay to Excellence

• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description

Population Health team and culture

• Flexible Hybrid Work Environment – Enjoy a hybrid schedule designed to support work-life balance while maintaining strong team connection and collaboration.
• Supportive, Team-Oriented Culture – Join a collaborative environment where leaders and team members work together to share knowledge, solve challenges, and support one another's success.
• Strong Interdisciplinary Partnerships – Work closely with primary care providers, nurses, RN care managers, social workers, and other healthcare professionals to deliver coordinated, patient-centered care.
• Make a Meaningful Impact – Help patients with complex medical, behavioral, and social needs navigate the healthcare system, access critical resources, and achieve better health outcomes.
• Drive Innovation and Growth – Be part of a growing Population Health team with the opportunity to influence processes, lead improvements, and help shape the future of care management services.
• Purpose-Driven Work – Play a key role in advancing whole-person care, reducing barriers to care, and improving the health and well-being of the communities we serve.

About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required