Case Management Production Supervisor

BDO USA; Tampa (FL); On-site; USD 65,000 - 100,000; Full time

Job summary

BDO USA seeks a Production Supervisor for Government Services to lead a team performing real-time analysis of federal regulatory documentation. You will ensure program compliance, oversee deliverables and timelines, and guide associates with clear “why” explanations of policies and procedures.

Responsibilities include designing training, leading outreach to recipients, developing dashboards, and maintaining expense transparency while coordinating with internal partners and the public.

Qualifications

• HS Diploma or GED required; higher degree preferred.
• Two to four years’ experience in production, QA, or grant management.
• Federal/state grant administration and compliance experience preferred.
• Proficient with Microsoft Office.

Responsibilities

• Designs and implements subrecipient training programs and outreach content.
• Leads training and provides technical assistance to funded recipients.
• Develops client reporting dashboards and ensures funding transparency.
• Manages day-to-day oversight and compliance activities for the program.

Skills

Critical thinking

Leadership

Verbal communication

Written communication

Problem solving

Education

HS Diploma or GED

Associate’s or Bachelor’s preferred

Tools

Microsoft Office

Job description

Job Summary

The Production Supervisor within Government Services leads a team that performs real-time analysis and review of extensive documentation required by federal regulations. The Supervisor must be a critical thinker who seeks input from their team and challenges the status quo. They are responsible for researching client requests related to eligibility and assisting with constituent outreach. The Supervisor must also be comfortable communicating “the why” and assisting others with understanding program policies and procedures to solve problems and ensure program compliance. Additionally, the Supervisor will be accountable for team deliverables and timelines, offer feedback and delegate to Associates, and exhibit fierce career ownership.

Job Duties

Training and Technical Assistance:

• Designs and implements subrecipient training programs and outreach content
• Leads training and provides technical assistance to funded recipients
• Effectively communicates eligible and ineligible expenses to potential recipients, internal partners, and the public at large
• Reviews and approves policies and procedures manual and all amendments

Reporting Activities

• Assists in design and implementation of client reporting dashboards
• Utilizes technology to ensure funding transparency and accountability
• Manages content updates for public transparency website
• Reviews and finalizes real-time status reports of funding

Oversight And Compliance

• Manage day-to-day oversight and compliance activities for the program
• Implement internal control framework to prevent fraud, waste, and abuse
• Manage responses to state and federal oversight and monitoring activities

Supervisory Responsibilities

• Manages day-to-day production environment for case management and administrative staff

Education

• HS Diploma or GED, required
• Associate’s or Bachelor’s, preferred

Qualifications, Knowledge, Skills and Abilities

• HS Diploma or GED, required
• Associate’s or Bachelor’s, preferred

Experience

• Two (2) to four (4) years’ experience in a production environment related to manufacturing, quality assurance, or grant management, preferred
• Federal/state grant administration and compliance experience, preferred

License/Certifications

• N/A

Software

• Experience with Microsoft Office (Word, Excel, etc), required

Language

• N/A

Other Knowledge, Skills & Abilities

• Ability to understand complex grant funding requirements
• Ability to navigate multiple software applications
• Superior verbal and written communication skills
• This position may require travel. Travel frequency may vary based on business needs.
• Candidates must be willing to [work occasional weekends, attend off-site meetings, etc.] as required.

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

"BDO USA, P.A. is an EO employer M/F/Veteran/Disability"