Case Management Production Supervisor

BDO; Tampa (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

BDO Tampa is seeking a Production Supervisor in Government Services to lead a team in real-time analysis and review of documentation required by federal regulations. The role emphasizes critical thinking, collaboration, and clear communication of program policies to solve problems and ensure compliance.

You will supervise training and technical assistance to funded recipients, design client dashboards, and manage reporting for funding transparency.

Qualifications

• HS Diploma or GED is required.
• Associate’s or Bachelor’s degree preferred.
• Two to four years of production, QA, or grant management experience preferred.
• Federal/state grant administration experience is a plus.

Responsibilities

• Lead subrecipient training programs and outreach content design.
• Provide training and technical assistance to funded recipients.
• Explain eligible and ineligible expenses to recipients and partners.
• Review and approve policies and procedures manual and amendments.
• Support design and implementation of client reporting dashboards.
• Use technology to enhance funding transparency and accountability.
• Manage content updates for the public transparency website.
• Review and finalize real-time status reports of funding.
• Oversee daily program compliance and internal controls.
• Implement controls to prevent fraud, waste and abuse.
• Handle responses to state and federal oversight and monitoring.
• Oversee production environment for case management staff.

Skills

Verbal communication

Written communication

Grant management

Software navigation

Education

HS Diploma or GED

Associate’s or Bachelor’s, preferred

Tools

Microsoft Office

Job description

Job Summary:

The Production Supervisor within Government Services leads a team that performs real-time analysis and review of extensive
documentation required by federal regulations. The Supervisor must be a critical thinker who seeks input from their team and
challenges the status quo. They are responsible for researching client requests related to eligibility and assisting with constituent outreach. The Supervisor must also be comfortable communicating “the why” and assisting others with
understanding program policies and procedures to solve problems and ensure program compliance. Additionally, the
Supervisor will be accountable for team deliverables and timelines, offer feedback and delegate to Associates, and exhibit fierce
career ownership.

Training and Technical Assistance:

• Designs and implements subrecipient training programs and outreach content
• Leads training and provides technical assistance to funded recipients
• Effectively communicates eligible and ineligible expenses to potential recipients, internal partners, and the public at large
• Reviews and approves policies and procedures manual and all amendments

Reporting Activities:

• Assists in design and implementation of client reporting dashboards
• Utilizes technology to ensure funding transparency and accountability
• Manages content updates for public transparency website
• Reviews and finalizes real-time status reports of funding

Oversight and Compliance:

• Manage day-to-day oversight and compliance activities for the program
• Implement internal control framework to prevent fraud, waste, and abuse
• Manage responses to state and federal oversight and monitoring activities

Supervisory Responsibilities:

• Manages day-to-day production environment for case management and administrative staff

Qualifications, Knowledge, Skills and Abilities:

Education:

• HS Diploma or GED, required
• Associate’s or Bachelor’s, preferred

Experience:

• Two (2) to four (4) years’ experience in a production environment related to manufacturing, quality assurance, or grant management, preferred
• Federal/state grant administration and compliance experience, preferred

License/Certifications:

• N/A

Software:

• Experience with Microsoft Office (Word, Excel, etc), required

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Ability to understand complex grant funding requirements
• Ability to navigate multiple software applications
• Superior verbal and written communication skills
• This position may require travel. Travel frequency may vary based on business needs.
• Candidates must be willing to [work occasional weekends, attend off-site meetings, etc.] as required.