Case Management Ops Lead (Discharge & Transitions)

Southwest General

Middleburg Heights (OH)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

Southwest General in Middleburg Heights, OH, seeks a Case Management Manager to lead the daily operations of the Case Management Department, including staffing, workflow oversight, discharge planning, and performance outcomes. You will supervise CM staff, coach teams, and coordinate with physicians, payers, and leadership to drive evidence-based decisions and resource stewardship.

The role reports to the Director of Case Management and requires strong clinical-operations expertise, regulatory

Qualifications

BSN required or equivalent per policy.
Master's degree in Nursing, Healthcare Administration, Business Administration, Public Health, or related field preferred.
Five+ years of progressive case management/discharge planning experience in acute care is preferred, with formal leadership experience required.

Responsibilities

Provide daily operational leadership of the Case Management Department, including staffing, workflow oversight, patient progression, and discharge planning.
Ensure regulatory compliance and department performance outcomes; coach and supervise CM staff; collaborate with physicians, payers, and leadership to support evidence-informed decisions.