Case Management Nurse

Capital Markets Placement; New Mexico; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Member Care Coordinator for a 6-month W2 contract. The role involves conducting home health assessments, engaging members about their health plans, and supporting clinical teams. Ideal candidates will have a background in social work or nursing, with strong communication and customer service skills.

Qualifications

• Bachelor's degree or equivalent experience in health care.
• Experience in managed care systems or care coordination.
• Ability to travel to patient homes as required.

Responsibilities

• Conduct home health assessments and engage members in health discussions.
• Perform outreach to members and support clinicians in Medical Management.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Knowledge of medical terminology

Customer service skills

Verbal and written communications skills

PC proficiency including Microsoft Office applications

Education

Bachelor of Social Work or Psychology

LVN, LPN with 1 year experience in managed care systems

RN

3 years care coordination for a state managed or waiver program

3 years managed care systems experience

Job description

2 days ago Be among the first 25 applicants

Position: Member Care Coordinator

Location: Farmington, NM - remote but will be required to go to patient homes on occasion

Job Type: 6-Month W2 Contract

Compensation: $25-$28/hr

BASIC FUNCTION:

This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

ESSENTIAL FUNCTIONS:

• Responsible for home health assessments and system updates.
• Perform outreach and follow up attempts to members on their health care plan.
• Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise.
• Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically.
• Conduct check-ins with members to review individual care plan goals.
• Maintain production requirements based on established department business needs.
• Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform.
• Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party.
• Notify help desk of system issues.
• Perform data entry function to update customer or provider information.
• Obtain required or missing information via correspondence or telephone.
• May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians.
• Support and maintain communications with various in-house areas regarding groups' concerns, i.e.: Marketing, Provider Affairs, and SSD.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
  
  

JOB REQUIREMENTS:

• Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.
• Knowledge of medical terminology
• Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues
• Current state driver license, transportation, and applicable insurance
• Ability and willingness to travel

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Staffing and Recruiting

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