Case Management Lead: Team Performance & Compliance

Jobgether SRL; United States; Hybrid; USD 90.000 - 115.000; Vollzeit

Benefits dieser Stelle

Lead and develop teams

Meaningful impact on service quality

Cross-functional projects

Professional growth

Zusammenfassung

Jobgether SRL is seeking a Manager, Case Management for a partner-based role in the United States. This leadership position guides transplant center and hospital partner teams to deliver timely, high-quality case management services, focusing on performance, quality, and risk management.

Responsibilities include coaching staff, managing escalations, ensuring compliance with procedures, and collaborating across functions to improve service delivery and customer satisfaction.

Qualifikationen

• Bachelor's degree in health-related field or equivalent experience.
• 3–5 years of leadership experience in donor center/hospital/clinical setting.
• Experience in operational management and process development.
• Knowledge of healthcare industry standards and customer support in healthcare.

Aufgaben

• Lead and develop high-performing teams with clear direction and accountability.
• Coach team members on technical skills, customer needs, and quality performance.
• Manage direct reports through reviews and performance processes.
• Provide daily operational guidance and prioritize workloads.
• Monitor productivity, quality, workload distribution, and performance against goals.
• Identify workflow inefficiencies and drive improvements with leadership.

Kenntnisse

Leadership

Case management

Healthcare operations

Coaching

Budgeting

Ausbildung

Bachelor's degree in health-related field

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Jobgether SRL is seeking a Manager, Case Management for a partner-based role in the United States. This leadership position guides transplant center and hospital partner teams to deliver timely, high-quality case management services, focusing on performance, quality, and risk management.

Responsibilities include coaching staff, managing escalations, ensuring compliance with procedures, and collaborating across functions to improve service delivery and customer satisfaction.