Case Management Lead for Transplant Services

NMDP; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

NMDP is seeking an experienced Case Management Manager to provide day-to-day leadership, oversee patient case support, and direct operational delivery for Case Management teams serving transplant centers and hospital partners.

The role focuses on ensuring high-quality service, timely issue resolution, and collaboration with cross-functional partners to translate operational needs into actionable improvements.

Qualifications

• Bachelor’s degree required; equivalent experience considered
• 3–5 years leadership experience in healthcare donor/hospital settings
• Experience managing case management workflows and customer relationships

Responsibilities

• Lead and develop high-performing Case Management teams
• Ensure service quality and adherence to standards
• Monitor performance metrics and drive process improvements
• Collaborate with transplant centers and hospital partners
• Guide staff through change management and escalation handling

Skills

Leadership

Customer service

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

NMDP is seeking an experienced Case Management Manager to provide day-to-day leadership, oversee patient case support, and direct operational delivery for Case Management teams serving transplant centers and hospital partners.

The role focuses on ensuring high-quality service, timely issue resolution, and collaboration with cross-functional partners to translate operational needs into actionable improvements.