Case Management Lead – Supportive Housing

First Step House; Salt Lake City (UT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

36-hour work week

Paid time off

15 paid holidays

401(k) employer matching

Merit increases and bonuses

Medical/dental/vision/life insurance

Job summary

First Step House in Salt Lake City is seeking a Lead Case Manager to provide leadership and supervision to a team of case managers within our supportive housing program, The Point.

You will coordinate services with housing partners and community providers, manage caseloads, ensure high-quality, person-centered services, and contribute to program development and grant reporting.

Qualifications

• Experience in case management and supervision preferred.
• Experience in housing or supportive housing preferred.
• Bachelor's degree in social work or related field preferred.
• Experience with individuals experiencing substance use or mental health challenges preferred.

Responsibilities

• Lead, train, supervise, and support a team of case managers.
• Provide guidance and mentorship to help staff succeed.
• Coordinate services and collaborate with housing and community partners.
• Help manage caseloads and ensure residents receive consistent support.
• Monitor case management documentation and quality of services.
• Support program development, implementation, and ongoing improvement.
• Assist with grant reporting, budgets, and program requirements.
• Provide direct case management coverage when needed.
• Help resolve concerns between residents, case managers, and partner organizations.
• Maintain accurate documentation in UHMIS and other required systems.
• Ensure services and documentation follow applicable program, legal, and ethical requirements.

Skills

Leadership

Team supervision

Communication

Case management

Housing experience

Education

Bachelor's degree in social work or related field

Job description

• 2333 W North Temple St, Salt Lake City, UT 84116, USA

First Step House is Hiring a Lead Case Manager!

36-hour work week | Flexible hours | Salt Lake City, Utah
$60,000–$65,000 annually

We're looking for a Lead Case Manager to join our supportive housing team at The Point.In this role, you'll provide leadership, supervision, and support to case managers while helping ensure our residents receive high-quality, person-centered services.

You'll work closely with case managers, housing partners, and community providers across several supportive housing communities, including The Point Airport, Howick, Birkhill Lofts, Richmond Flats, and Fire Clay.

Tired of working 40+ hours per week?! Join our team and enjoy a standardized 36-hour work week!

Our Full-Time Benefits Include:

• 36-hour work week to support a healthy work-life balance
• Robust paid time off program with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) employer matching
• Opportunity for annual merit increases and bonuses
• Medical, dental, vision, and life insurance

What You'll Do

• Lead, train, supervise, and support a team of case managers
• Provide guidance and mentorship to help staff succeed
• Coordinate services and collaborate with housing and community partners
• Help manage caseloads and ensure residents receive consistent support
• Monitor case management documentation and quality of services
• Support program development, implementation, and ongoing improvement
• Assist with grant reporting, budgets, and program requirements
• Provide direct case management coverage when needed
• Help resolve concerns between residents, case managers, and partner organizations
• Maintain accurate documentation and information in UHMIS and other required systems
• Ensure services and documentation follow applicable program, legal, and ethical requirements
• Participate in staff meetings, trainings, and other organizational activities

What We're Looking For

• Experience in case management preferred
• Experience working in housing or supportive housing preferred
• Bachelor's degree in social work or a related field preferred
• Experience working with individuals experiencing substance use or mental health challenges preferred
• Strong communication, organization, and leadership skills
• A genuine interest in supporting people as they work toward stability and recovery

If you're looking for a leadership role where you can support both clients and the team serving them, we'd love to hear from you!

For more information about our non-profit organization, you can visit our website at www.firststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.