Housing Case Manager

The Road Home; Salt Lake City (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B)

Paid Time Off

Floating Holiday

Disability Insurance

Employee Assistance Program

Tuition Assistance

PSLF qualifying agency

Job summary

The Road Home is seeking a compassionate Housing Case Manager to join ourSalt Lake County team. You will partner with families who have moved out of homelessness to secure stable housing and access supportive services.

You will work in homes and in the field, coordinating with agencies, schools, and landlords to meet diverse needs. This role emphasizes trauma-informed care and tenant-focused empowerment.

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• Must pass pre-employment background check and drug screening.
• Physical ability to lift up to 50 pounds and drive as needed.

Responsibilities

• Provide direct case management to families, including crisis management, ongoing assessment, goal setting, and problem solving.
• Connect families with housing resources, rental assistance, and community referrals.
• Meet families in their homes and community locations to assess needs and support.
• Maintain accurate case notes and participate in team meetings and trainings.

Skills

Case management

Trauma-informed care

Empathy

Multitasking

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, andhousing-focused-minded rentalassistancethat helps individuals and families step out of homelessness and back into the community.We areseekingcompassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, andhousing-focused-minded rentalassistancethat helps individuals and families step out of homelessness and back into the community.We areseekingcompassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Case Manager will work as part of our Housing Case Management Team to provide direct Case Management services to families who have moved out of homelessness and are living in housing throughout Salt Lake County. The Case Manager will help connect families with resources and work closely with the Case Management Team, other agencies, and community partners to help support andfacilitatefamilies in meeting their diverse needs. Case Management duties will include time in the office, in families’ homes, and in agency vehicles transporting clients throughout the county. Services will be provided with a strong emphasis on Trauma Informed Care and Housing Focused principles.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Location

Palmer Court
999 S Main St, SLC, UT 84115

Reports to

Housing Case Managment Manager

Position Status

Full-Time

Shift

Monday - Friday, 40 hours

Grade, Starting Rate

Grade 6 - $18.90/hour

FLSA Status

Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with families receivinglong-term rental assistance to help thembecome stabilized in their housing and community.
• Focus on housing and strength-based practices to meet the unique needs of each tenant.
• Meet with families in their home to better assess family dynamics, needs, and support.
• Provide services to a caseload of around 25 families living throughout Salt Lake County.
• Familiarity with rentalassistancefunding sources.
• Provide clients with program referrals and links to other communityresources, andfacilitate each client’s access to these resources.
• Provide direct case management to families,including:crisis management, ongoing assessment, goal setting, and problem solving.
• Assistclients in obtaining employmentand orworking on applying for Social Security benefits.
• Advocate and negotiate on the client’s behalf with property managers.
• Assess children’s needs to makeappropriate communityreferrals, andliaise with schools as needed for supportive services.
• Assisttenants in getting on waitlists for Housing Choice Vouchers, Public, and other Subsidized Housing options
• Attend weekly staff meetings, case staffing, andadditionalmeetings asassigned.
• Engage in daily collaboration with other departments,maintainingand promoting a healthy team environment.
• Keepaccuraterecords, case management notes, and statistical data as assigned.
• Attend mandatory agencytrainings, including Trauma-Informed Care,HousingFocused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drillsand environmental safety activities,asrequired.
• Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.
• Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.

*Reasonableaccommodationsmay be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actionsthat foster genuine belonging.
• ImplementHousing Focusedprinciples,risk managementstrategies, andhigh-accessservices as foundational to our mission.
• Maintainhealthy boundaries using trauma-informed approaches in all interactions.

EDUCATION AND EXPERIENCE

• Experience working with diverseand/or vulnerablepopulationsis preferred.
• Bachelor’s Degree orequivalentexperience preferred

SKILLS AND EXPECTATIONS

• Ability to prioritize and effectively handle multiple tasks consistently,
• Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations,maintainingprofessionalism in all workplace interactions
• Willingness to be a proactive member of a team.
• Ability to work individually in a self-directed manner, and as part of a team.
• Ability to work in stressful situations
• Strong interpersonal skills and abilityto work with diverse populations.
• Providethoughtful and attentivecustomer service by communicating clearly and handlingdifficult situationswith professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
• *Must pass a pre-employment background check and drug screening.

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy itemsup to 50 pounds, including food boxes andclientsbelongings
• Ability to sit, stand, andmovefor at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Must be at least 21 years old, have avalid, unexpired driver’s license,and the ability to drive a vehicle, as needed.