Case Management Extender

Community Health Network (Indianapolis); Indianapolis (IN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Scholarships

Tuition reimbursement

Career growth

Job summary

Community Health Network is seeking a Case Management Extender to support discharge planning and patient transitions. You will assist RN and SW Case Managers with administrative tasks, arrange transfers, and help locate appropriate facilities, ensuring smooth care transitions.

Ideal candidates have 3+ years using medical software, strong organization, and excellent communication. This role offers mostly remote work with required in-person duties within Indianapolis; prior healthcare experience

Qualifications

• High School diploma or GED required.
• Minimum 3 years of experience with medical software.
• Working knowledge of medical systems or training within 3 months of hire.
• Strong organizational and communication skills.

Responsibilities

• Provide non-licensed clerical and administrative support to RN and SW Case Managers to facilitate discharge plans and related activities.
• Call or fax information for patient care transitions (e.g., SNF, Home Health, Assisted Living, outpatient centers).
• Assist with locating facilities for patient placement and arranging transfers to alternate care facilities.
• Assist with regulatory requirements and scheduling post-discharge physician appointments.
• Provide general administrative support and documentation maintenance.

Skills

Project management

Customer service

Collaboration

Pressure handling

Attention to detail

Organizational skills

Communication (oral & written)

Database maintenance

Process improvement

Time management

Confidentiality

Self-motivation

Travel between locations

Microsoft Office Suite

Epic

Education

High School Diploma or GED

3 years experience with medical applications

Medical terminology knowledge/training

Tools

Epic

Microsoft Office Suite

Job description

Shift

Day Job

Hours

Monday through Friday 8am-4:30pm.

Currently no weekend or holidays.

This job is mostly remote with some in person requirements.

Join our community

Community Health Network has an excellent opportunity available within our Case Management Team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Case Management Extender provides non-licensed, clerical and administrative support to the RN and SW Case Managers to facilitate and execute discharge plans and other related case management activities as needed. Duties include but are not limited to, calling or faxing information for patient care transitions, including SNF, Home Healthcare, Assisted Living, Outpatient Treatment Centers, etc.; assist with locating appropriate facilities for placement of patients moving to another level of care; facilitation of the transfer to alternate care facilities including arranging transport, facilitating referrals for home care services, and providing general administrative support; assist licensed CMs with regulatory requirements; scheduling post-D/C Physician appointments

Your exceptional skills

• Ability to manage projects and assignments from start to completion
• Ability to use customer service skills to provide an exceptional experience
• Ability to collaborate and build effective relationships
• Ability to work under pressure
• Ability to be detail oriented
• Ability to be organized
• Ability to communicate complex/technical information effectively both orally and in writing
• Ability to effectively maintain databases Ability to improve processes
• Ability to independently manage time and priorities
• Ability to maintain confidentiality
• Ability to self-motivate
• Ability to travel between locations
• Ability to utilize Microsoft Office Suite
• High School Diploma or GED (Required)
• Three years of experience with medical/business computer applications, e.g., Epic and proficiency in word processing, spreadsheet preparation and electronic mail. (Required)
• Must have working knowledge of medical systems and medical terminology, or must complete department approved training within three months of hire. (Required)

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation and receive recognition for your achievements.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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