Case Management Consultant

MaineGuide; Augusta (ME); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Work-life balance with holidays and a

Health insurance coverage

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible spending accounts

Public service student loan forgives

Living Resources program

Parental leave

Deferred compensation

Job summary

The Department of Health and Human Services (DHHS) in Augusta, ME, is seeking a proactive professional for a full-time position that supports quality assurance in case management and program development. The role includes policy analysis, training, and coordination with internal and external stakeholders.

Responsibilities encompass on-site inspections, data-driven program evaluation, and ensuring compliance with applicable laws.

Qualifications

• Bachelor's Degree or the equivalent and professional experience in social services casework, program development/delivery, or related fiscal analysis.
• Preference given to candidates with an LSW license issued by the Maine State Board of Social Worker Licensure.
• Competencies include interpreting regulatory standards, understanding Maine’s service delivery for older adults and people with disabilities, and using program data to drive improvements.

Responsibilities

• Design, develop, and implement QA systems to monitor case management and inform program recommendations.
• Compile, analyze, and update policies, procedures, resources, and agreements.
• Evaluate and monitor community case management activities to ensure progress toward goals and document compliance.
• Plan, coordinate, conduct, and assess training activities.
• Collaborate with stakeholders to identify resources for disabled populations.
• Conduct on-site inspections and record reviews to ensure services meet state and federal laws and regulations.

Skills

Social services

Casework

Program development

Budget analysis

Education

Bachelor's degree

Job description

Department of Health and Human Services (DHHS)

Opening Date:September 8, 2026

Closing Date: September 21, 2026

Job Class Code:5070

Grade: 24 (Pro Tech)

Salary: $51,688.00 - $72,467.20 per year

Position Number:03030-3934

Location: Augusta

Currently, this position is not eligible for visa sponsorship or STEP OPT extensions.

This is a full-time position located in Augusta. This opportunity allows for partial telework with management approval.

Core Responsibilities:

• Designing, developing, and implementing quality assurance systems to monitor and assess case management and provide program recommendations
• Compiling, analyzing, and updating policies, procedures, resources, and agreements
• Evaluates and monitors community case management activities to ensure progress toward goals and document compliance and change.
• Planning, coordinating, conducting, and assessing training activities
• Collaborating with internal and external stakeholders to identify resources and meet the needs of disabled client populations
• Conducting on-site inspections and detailed records reviews of service providers to ensure services are implemented in compliance with applicable State and Federal laws, rules, regulations, policies, and procedures

Minimum Qualifications:

Bachelor's Degree or the equivalent and professional experience in social services casework, social services program development/delivery, or social services related fiscal/budget administration/analysis work.

Preference given to those with a Licensed Social Worker (LSW) license as issued by the Maine State Board of Social Worker Licensure.

The background of well-qualified candidates will demonstrate the following competencies:

• A proven ability to interpret and apply technical standards and regulations.
• A thorough knowledge of Maine’s service delivery system for older adults and adults with physical disabilities and the ability to oversee and manage an integrated system to improve services for these populations.
• A demonstrated ability to use program data to identify objectives, evaluate performance, and implement system changes.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS supports Maine's older and disabled adults by providing Adult Protective, Aging and Community Services, Brain Injury, Intellectual and Developmental Disability, Long Term Services and Supports (LTSS), and Other Related Conditions.

Benefits of working for the State of Maine:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave – is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.