Business Systems Administrator

State of Maine; United States; Hybrid; USD 56,000 - 79,000; Full time

Benefits offered by this job

Partial telework

State employee benefits package

Job summary

State of Maine is seeking a seasoned systems professional to analyze and improve department-wide systems within the Department of Health and Human Services. The role focuses on program functions, data analysis, and designing new organizational processes.

You will gather user information, plan work, and gain stakeholder support while managing system life cycle steps. The position offers partial telework with management approval and requires strong experience in project management, systems

Qualifications

• Minimum five-year combination of education, training, and/or professional experience in project management.
• Experience analyzing complex department-wide systems and processes.
• Ability to gather user information, define requirements, and plan improvements.

Responsibilities

• Coordinate system planning and evaluation for projects to meet goals and objectives.
• Analyze agency operations to develop operational requirements and cost estimates.
• Collect data, maintain schedules, and manage resources to support system improvements.
• Track budgets, timelines, and communications with program managers and contractors.
• Facilitate stakeholder discussions to address problems and action plans.
• Design and test performance measures and validate system changes.

Skills

Project management

Systems analysis

Business analysis

Stakeholder engagement

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department ofHealth and Human Services (DHHS)

Date: August 28, 2026

Closing Date:September 11, 2026

Job Class Code:0383

Grade:26 (Professional & Technical Services)

Salary: $56,264.00 - $78,998.40 per year

Position Number:20002-5116

Location: Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job duties:

This State of Maine position provides professional services work key role in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. The position is responsible for developing improvement in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement.

Typical duties for this position include:

• Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
• Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
• Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
• Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
• Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.

Minimum Qualifications:

To qualify, your background must show a five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Marcus Hatch at [e-mail]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—“Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find thepremium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal 
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents— receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.