Case Management Associate I — Empower Communities

Public Consulting Group; Chula Vista (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical and dental benefits

401k plan

PTO (Paid Time Off)

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) is a public sector solutions firm with offices nationwide, focusing on human services programs and case management. This role supports participants by designing plans, assessing needs, and guiding progress toward employment and training goals across multiple counties.

In-office, full-time position based in San Diego County, requiring strong communication, empathy, and the ability to manage multiple projects with confidentiality and professionalism.

Qualifications

• Active listening and empathy when working with participants.
• Strong communication and customer relations skills.
• Ability to learn specialized databases and software systems.
• Maintain confidentiality of materials and data.
• Prioritize work and meet deadlines.

Responsibilities

• Design and develop plans for participants, including work activities and training.
• Assess barriers and skills to determine eligibility for services.
• Monitor progress and adjust plans to meet goals.
• Assist participants in developing vocational goals.
• Maintain monthly contact with clients placed in employment to ensure progress.

Skills

Active listening

Empathy

Communication

Attention to detail

Confidentiality

Independence

Agency relationships

Education

Associate or Bachelor's degree preferred

CRM/case management experience 2–4 yrs

Job description

Public Consulting Group LLC (PCG) is a public sector solutions firm with offices nationwide, focusing on human services programs and case management. This role supports participants by designing plans, assessing needs, and guiding progress toward employment and training goals across multiple counties.

In-office, full-time position based in San Diego County, requiring strong communication, empathy, and the ability to manage multiple projects with confidentiality and professionalism.