Case Management Associate 1

Public Consulting Group; Vista (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Consulting Group is seeking a dedicated Case Manager in Vista, California, to assist clients applying for subsidized childcare benefits. The role involves conducting one-on-one intakes, determining eligibility based on set guidelines, and maintaining detailed client case files. Candidates should have strong communication skills, an ability to relate to diverse participants, and relevant experience in case management or customer relationship management. Preferred qualifications include an Associate’s or Bachelor’s degree. The position offers opportunities for professional growth within the public sector.

Qualifications

• 2 to 4 years of customer relationship management or case management experience.
• Ability to maintain confidentiality of materials and information.
• Demonstrated ability to use various computer systems.

Responsibilities

• Conduct group and one-on-one intakes with clients applying for childcare benefits.
• Determine clients’ eligibility based on regulations and guidelines.
• Manage a caseload using State and County software systems.

Skills

Strong verbal and written communication skills

Ability to relate to diverse participants and staff

Attention to detail

Ability to prioritize work and meet deadlines

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

CalSAWS (preferred but not required)

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .* Conduct group and one-one intakes with clients applying for Stage 1 subsidized childcare benefits.* Assist clients with childcare application and provide information about childcare provider options and resources.* Determine clients’ eligibility for subsidized childcare benefits based on knowledge of eligibility requirements, regulations and guidelines.* Collect, analyze, verify, and process documentation in a timely manner and according to program regulations, guidelines and standard operating procedures.* Manage a caseload using State and County software systems, child care case management software and a Microsoft Access database.* Properly maintain client case files by requesting, reviewing, and updating documentation for continual compliance.* Process childcare changes or extensions within required timelines.* Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.* Assist supervisor in meeting all performance metrics and achieving participant stated outcomes.* Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.* Assist with quality control procedures to ensure operational processes are executed accurately.* Validate and complete monthly reports that measure project objectives.* Assist in identifying training needs.* Assist with ensuring participants receive quality and timely services.* Strong verbal and written communication skills.* Ability to work with and relate to participants and staff and demonstrate active listening skills.* Ability to display professionalism and empathy for participants and staff with diverse backgrounds.* Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public.* Ability to work independently and on multiple projects simultaneously.* Ability to communicate across all levels of management and staff.* Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.* Must be computer literate and have MS Word, Excel and Internet skills.* Ability to learn specialized databases and software systems.* Process oriented and results-driven work strategy.* Excellent accuracy and attention to detail.* Ability to prioritize work and meet deadlines.* Ability to recognize and maintain the confidentiality of all materials and information in the work setting.* Demonstrated ability to use various computer systems preferably CalSAWS although not required.* Ability to maintain a record keeping and follow-up system.* High self-awareness and ability to accept feedback.* Detail and process improvement-oriented and results-driven.* Ability to analyze data and develop summary reports.* An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.* 2 to 4 years of customer relationship management or case management experience.Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.