Case Management Assistant II

Software Guidance & Assistance, Inc. (SGA, Inc.); San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Case Management Assistant II for a contract assignment with a premier healthcare client in San Francisco, CA. The role focuses on non-clinical care coordination and intake rather than direct patient care.

The position supports transition-of-care and discharge activities within a busy care coordination environment, requiring strong organization, communication skills, and the ability to work independently across multiple stakeholders.

Qualifications

• High school diploma or GED required.
• 1+ years of relevant experience.
• Experience with healthcare operations, care coordination, or related administrative workflows.
• Ability to coordinate transition-of-care and discharge activities across multiple stakeholders.
• Proficiency in intermediate PC, word processing, and electronic documentation.
• Strong oral and written communication skills.
• Ability to work independently with minimal direction.
• Ability to prioritize competing tasks in a fast-paced environment.
• Ability to exercise discretion and seek input when appropriate.

Responsibilities

• Support the Care Coordination department at California Pacific Medical Center's Davies Campus in a non-clinical role.
• Coordinate transition-of-care and discharge activities; gather and organize information; communicate with care providers, SNFs, families, insurers, and vendors.
• Help ensure timely placement and discharge; manage multiple priorities and maintain documentation; follow established workflows.

Skills

Healthcare operations

Care coordination

Administrative workflows

Strong communication

Independence

Task prioritization

Discretion

Education

High school diploma or GED

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Case Management Assistant II for a Contract assignment with one of our premier Healthcare clients in San Francisco, CA.

Responsibilities

• The Case Management Assistant II will support the Care Coordination department at California Pacific Medical Center's Davies Campus. This is a non-clinical, minimally patient-facing role focused primarily on skilled nursing facility admissions and intake rather than direct patient care.
• Responsibilities include coordinating transition-of-care and discharge activities, gathering and organizing required information, communicating with care providers, skilled nursing facilities, families, insurance contacts, and external vendors, and helping ensure timely placement and discharge.
• The assistant will manage multiple priorities, maintain accurate documentation, follow established workflows, escalated questions when needed, and work independently in a fast-paced environment.
• Strong communication, organization, time management, computer, and word processing skills are required.

Required Skills

• High school diploma, GED, or equivalent education
• 1+ years of recent relevant experience
• Experience with healthcare operations, care coordination, or related administrative workflows
• Ability to coordinate transition-of-care and discharge-related activities across multiple stakeholders
• Proficiency in intermediate PC, word processing, and electronic documentation
• Strong oral and written communication skills
• Ability to work independently with minimal direction
• Ability to prioritize competing tasks in a fast-paced environment
• Ability to exercise discretion and seek input when appropriate

Preferred Skills

• Experience with skilled nursing facility admissions or intake
• Experience working in a skilled nursing facility or post-acute care setting
• Experience with insurance-related workflows or payer coordination
• Experience communicating with healthcare providers, facilities, families, and external vendors

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.