Case Management Assistant

MedStar Health’s Washington Hospital Center; Baltimore, Northern (MD, KY); Hybrid; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center in Baltimore is seeking a Case Management Assistant with strong communication and detail-orientation. You will support Case Managers and Clinical Social Workers, assist in coordinating post-acute placements, arrange transportation, and maintain confidentiality of patient information.

Join a leading healthcare system in the Baltimore-Washington region. The role emphasizes workflow organization, data management, and liaison with community resources to

Qualifications

• High School Diploma or GED.
• 1-2 year’s related experience.
• Bachelor’s degree preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Delivers patient notification letters and uploads to the electronic record; escalates issues as needed.
• Assists Case Management team with post-acute care placement and follows through until discharge.
• Obtains authorizations for post-acute care and communicates between hospital, payor and facilities.
• Coordinates and documents patient transport to and from hospital and appointments.
• Maintains databases to track discharge barriers and prepares discharge packets for facilities.

Skills

Verbal communication

Written communication

Microsoft Teams

Detail-oriented

Database management

Customer service

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

About the Job

Job Summary:

MedStar Health is looking for a Case Management Assistant to join our team! We are looking for someone with strong verbal and written communication skills. Proficiency with computer and database management. Highly detail-oriented, ability to navigate through complex health systems. Proficient with Microsoft Teams. Customer-driven quality service approach.

The Case Management Assistant will implement the plans and interventions defined by the Case Managers and Clinical Social Workers. Under the case management staff's direction, performs multiple activities that support the movement and transitions of patients out of the inpatient hospital setting. Assists in administering Case Management functions include organizing workflow, communications, links to community resources, transportation, and other duties to help facilitate discharges. Provides clerical and support functions to the case management staff members with the goal of promoting expeditious patient transfers and/or discharges. Maintains a high degree of confidentiality with sensitive patient information.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses".

Primary Duties:

• Delivers patient notification letter as needed----Notice of Observation Status, MOON, Medicare Important Message, HINN and others. Obtains the appropriate signature and uploads it into the electronic record. Escalates issues to the department manager/director as needed.
• Assists Case Management team with post-Acute care placement (Acute Rehab, Skilled Nursing, Hospice, Dialysis, Home Health, DME, Psychiatric, Long-Term Care, and LTACH placements). Responsible for following through until discharge.
• Obtains authorizations for post-acute care (Acute Rehab, Skilled Nursing, Hospice, Dialysis, Home Health, DME, Psychiatric, Long-Term Care, and LTACH placements) and communicates information between the hospital, payor, and post-acute facilities.
• Coordinates and provides documentation for patient transport to and from hospital and appointments Responsible for dedicated ambulance transportation). Arrange transportation, provide documentation, track data, and follow up to confirm successful transport.
• Maintains multiple databases to track patterns and identify potential discharge barriers to facilitate a timely discharge. Prepares discharge packets to be sent with patients being discharged to skilled facilities. Promote customer satisfaction through effective communication and Language of Caring skills.

Qualifications:

• High School Diploma or GED.
• 1-2 year’s related experience.
• Bachelor’s degree preferred.
• Medical terminology knowledge preferred.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.