Case Management Analyst - Field Richmond, VA

CVSHealth; Richmond (VA); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Case Management Analyst in the Richmond, VA area. The role involves coordinating care for LTSS/waiver members, traveling up to 75% for in-person meetings, and managing a full caseload to ensure desirable health outcomes.

Ideal candidates have a background in behavioral health or human services, with a Bachelor's degree and relevant certifications preferred. The position offers full-time hours and a comprehensive benefits package through CVS Health.

Qualifications

• 2 years’ experience in behavioral health, social services or related field.
• Must reside in Richmond VA or surrounding areas.
• Experience in Microsoft Office Suite.

Responsibilities

• Coordinate care and education for waiver/LTSS members.
• Travel up to 75% to meet members face to face.
• Manage a full caseload of waiver members.
• Utilize care management tools and resources.

Skills

Microsoft Office Suite

Education

Bachelor's degree in behavioral health or human services

LMHP, RN/LPN, QMHP, LMSW, LBSW, MSW or BSW certifications preferred

Job description

Case Management Analyst

Location: Richmond, VA

Travel: Up to 75%

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This Case Management Analyst Field position is with Aetna’s Long-Term Services & Supports (LTSS) team and is a field-based position out of the Richmond, Virginia area. The requirement is for candidates to travel up to 75% of the time to meet with members face to face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meeting contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Required Qualifications

• 2 years’ experience in behavioral health, social services or appropriate related field equivalent to program focus
• Must reside in Richmond Virginia or Surround Areas
• Must possess reliable transportation and be willing and able to travel up to 70% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Experience in Microsoft Office Suite

Preferred Qualifications

• Case management and discharge planning experience preferred
• Managed Care experience preferred
• LTSS experience preferred

Education

• Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling)
• Certification in LMHP, RN/LPN, QMHP, LMSW, LBSW, MSW or BSW preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.