Case Management Analyst - Field Richmond, VA

4004 Aetna Medicaid Administrators; Virginia (MN); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health seeks a Case Management Analyst for the LTSS team in the Richmond, VA area. This field-based role requires travel up to 70% with quarterly in-person member visits.

You will coordinate care, provide education, and support to help members achieve outcomes while managing a full caseload and meeting contractual requirements.

Qualifications

• 2 years’ experience in behavioral health, social services or related field.
• Must reside in Richmond, Virginia or Surround Areas.
• Willing to travel up to 70% of the time; mileage reimbursed per policy.
• Experience in Microsoft Office Suite.

Responsibilities

• Coordinate care and provide education for waiver/LTSS members.
• Travel to member sites up to 70% of the time and conduct in-person visits.
• Maintain a full caseload and ensure contractual compliance.

Skills

Behavioral health experience

MS Office proficiency

Travel up to 70%

Education

Bachelor's degree in behavioral health or related field

Non-licensed master's in behavioral health or human services (preferred)

Tools

Microsoft Office Suite

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Case Management Analyst Location: Richmond, VA Travel: Up to 75%

This Case Management Analyst Field position is with Aetna’s Long-Term Services & Supports (LTSS) team and is a field-based position out of the Richmond, Virginia area. The requirement is for candidates to travel up to 75% of the time to meet with members face to face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meeting contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Required Qualifications

• 2 years’ experience in behavioral health, social services or appropriate related field equivalent to program focus
• Must reside in Richmond Virginia or Surround Areas
• Must possess reliable transportation and be willing and able to travel up to 70% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Experience in Microsoft Office Suite

Preferred Qualifications

• Case management and discharge planning experience preferred
• Managed Care experience preferred
• LTSS experience preferred

Education

• Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling)

Certification

• Certification in LMHP, RN/LPN, QMHP, LMSW, LBSW, MSW or BSW preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.