Case Management Analyst - Field Richmond, VA

CVS Health Corporation; Richmond (VA); On-site; USD 29,000 - 56,000; Full time

Job summary

CVS Health Corporation’s LTSS team is hiring a Case Management Analyst in Richmond, VA. This field-based role supports waiver/LTSS members with care coordination and education, requiring travel up to 75% and quarterly in-person visits.

Manage a full caseload, apply care management tools, and collaborate with providers to ensure positive outcomes. Bachelor's degree in behavioral health or human services preferred; Mississippi Office Suite skills required.

Qualifications

• 2 years of experience in behavioral health or social services or related field.
• Must reside in Richmond or surrounding areas and be willing to travel up to 70–75%.
• Experience with Microsoft Office Suite.

Responsibilities

• Coordinate care and support LTSS members to improve healthcare outcomes.
• Provide education and resources to members using care management tools.
• Travel to member sites for face-to-face visits as required.

Skills

Behavioral health

Social services

Microsoft Office

Education

Bachelor's degree or non-licensed master in behavioral health or human services

LMHP, RN/LPN, QMHP, LMSW, LBSW, MSW or BSW preferred

Tools

Microsoft Office Suite

Job description

We7re building a world of health around every individual 2 shaping a more connected, convenient and compassionate health experience. At CVS Health A9, you A0ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Case Management Analyst

Location: Richmond, VA

Travel: Up to 75%

This Case Management Analyst Field position is with Aetna7s Long-Term Services & Supports (LTSS) team and is a field-based position out of the Richmond, Virginia area. The requirement is for candidates to travel up to 75% of the time to meet with members face to face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meeting contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Required Qualifications

• 2 years7 experience in behavioral health, social services or appropriate related field equivalent to program focus
• Must reside in Richmond Virginia or Surround Areas
• Must possess reliable transportation and be willing and able to travel up to 70% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Experience in Microsoft Office Suite

Preferred Qualifications

• Case management and discharge planning experience preferred
• Managed Care experience preferred
• LTSS experience preferred

Education

• Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling)
• Certification in LMHP, RN/LPN, QMHP, LMSW, LBSW, MSW or BSW preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.