Case Management Analyst - Field Portsmouth & Chesapeake VA

4004 Aetna Medicaid Administrators; Virginia (MN); On-site; USD 29,000 - 56,000; Full time

Job summary

CVS Health seeks a Case Manager Analyst (Field) to support LTSS members in the Portsmouth & Chesapeake, VA area. Travel up to 75% to meet members face-to-face, manage a full caseload and coordinate care with education and resources. This role requires a bachelor's (or master's) in human services and VA residency.

Preferred experience includes discharge planning, managed care, and HIV/AIDS knowledge. MS Office and EHR proficiency are expected; compensation aligns with pay range and benefits are

Qualifications

• Must reside in Virginia; Portsmouth & Chesapeake area.
• Travel up to 75% with mileage reimbursement.
• Two years of case management experience; familiarity with LTSS.
• Experience with Microsoft Office and electronic health records.

Responsibilities

• Coordinate care and support for waiver/LTSS members.
• Provide education to members using care-management tools and resources.
• Meet quarterly with members through in-person visits and manage full caseload.

Skills

Case management

Discharge planning

Managed care

Multi-lingual (if applicable)

HIV/AIDS experience

Travel readiness

Education

Bachelor's degree in human‑services

Master's degree in human‑services

Tools

Microsoft Office

Electronic Health Records

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Case Manager Analyst - Field Location: Portsmouth & Chesapeake, VA Travel: Up to 75% of the time

This Case Management Analyst Field position is with Aetna’s Long-Term Services & Supports (LTSS) team and is a field-based position out of the Portsmouth & Chesapeake, VA area. The requirement is for candidates to travel 75% of the time to meet with members face-to-face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meeting contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Required Qualifications:

• Must reside in the state of Virginia in the Portsmouth & Chesapeake area
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Minimum of two (2) years of case management experience
• Microsoft Office and electronic health record experience

Preferred Qualifications:

• Case management and discharge planning experience
• Managed Care experience
• Microsoft Office experience
• Experience working with HIV and AIDS population
• Multi-lingual language proficiency

Required Education:

Individual with a bachelor’s degree or a non-licensed individual with a master’s degree, with either degree being in a human-services field (including, but not limited to sociology, special education, rehabilitation counseling)

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.