Case Designer, Highland Capital Brokerage

Osaic; Birmingham (AL); Remote; USD 55,000 - 65,000; Full time

Job summary

Osaic is seeking a Case Designer to support Highland Sales Resources in the insurance industry. This full-time role requires analyzing requests, generating compliance-proven proposals, strong organizational and communication skills, and significant experience in case design. The position offers remote work flexibility as well as competitive salary and benefits.

Benefits

Health, vision, dental insurance

401k

Vacation and sick time

Volunteer days

Qualifications

• Minimum 3 years of experience in Case Designing within Insurance carrier environment.
• Proficiency with Salesforce CRM platforms.
• Strong organizational skills and ability to manage multiple cases.

Responsibilities

• Analyze requests and generate proposals that meet guidelines.
• Provide analysis of in-force policy data.
• Maintain broad knowledge of life insurance products.

Skills

Organizational skills

Attention to detail

Strong communication skills

Education

Bachelor’s Degree Preferred

Tools

Salesforce CRM

Microsoft Office

Job description

Case Designer, Highland Capital Brokerage

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Case Designer, Highland Capital Brokerage

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Operations Opportunity in Insurance Industry

Case Designer, Highland Capital Brokerage

Location(s): All Locations/Remote

Role Type: Full time

Salary: $55,000 - $65,000 per year + Sales Incentive Compensation

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Our competitive salaries are just one component of Osaic’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits

Summary

The Case Designer acts as a support partner for assigned Highland Sales Resources (both Signature Vice Presidents as well as those outside of the Signature channel). Case Designers work with their assigned Sales Resources to provide presale assistance including case design, product selection, illustrations, application fulfillment, etc. Case Designers also help maximize opportunities so that the field can focus on generating additional revenue by seeing more potential producers and clients.

The position requires a sense of urgency and attention to detail to ensure services provided are prompt, accurate and meet all required compliance and Service Level Agreements guidelines. The Case Designer must also possess strong written and verbal communication skills to provide pertinent information on product recommendations, explanations as to why recommendations were made, as well as guidance regarding the application process, and strategies on how Highland can best support the producer.

The Case Designer must be a team player with the ability to work closely with other job families that support the VP. The Case Designer must develop and maintain strong working relationships, primarily, with the VP’s Case Development Associate and members of Case Management, Commissions Accounting, and Broker Contracting Teams as well.

The Case Designer position reports jointly to the Sales Support Management Team and primarily to the Manager closest to his/her physical location.

Responsibilities

• Analyze requests received and generate applicable proposals and presentations that are accurate, compliant, and meet necessary guidelines
• Deliver illustrations and presentations to the field with concise commentary explaining the need and the solution(s) recommended
• Provide analysis of in-force policy data and recommend changes and/or alternate plans when applicable
• Prepare new business application kits and pre-fill with accurate client information utilizing information received from the field
• Create and send DocuSign envelopes to electronically collect signatures from clients and or producers.
• Receive signed applications from the field and review for high-level accuracy before forwarding to New Business for processing
• Maintain broad knowledge of life insurance product landscape as it pertains to available products, carrier illustration software, marketing resources, sales ideas. Stays current on the competitive marketplace by participating in educational opportunities, attending webinars, etc.
• Fulfill requests for marketing materials, supplemental reports, etc.
• Facilitate the timely and accurate response to requests received. Including but not limited to:
• Requesting updates from New Business, Commissions, or Broker Contracting teams
• Seeing to the completion of required institutional compliance procedures where applicable
• Aiding with field underwriting and pre-sale assessments
• Demonstrate a teamwork mentality by being available to:
• offer support to other Highland Sales Resources than those assigned to
• fulfills requests received by the team as work volume demands, offering help to other associates where and when able
• Log all activity in Salesforce in compliance with established HCB guidelines and procedures
• Create contact records in Salesforce when needed
• Store illustrations in a manner consistent with protocols established and maintained throughout the enterprise
  

Education Requirements

• Bachelor’s Degree Preferred; Associate’s Degree or H.S. Diploma or GED certificate + Significant Practical Experience will be considered.
  
  

Basic Requirements

• Minimum 3 years of experience in Case Designing within Insurance carrier environment.
• Proficiency with Salesforce CRM platforms, and carrier submission portals.
• Strong organizational skills and the ability to manage multiple cases and deadlines simultaneously in a fast-paced setting.
• Proficiency with Microsoft Office (specifically Outlook, Word & Excel)
  
  

Preferred Requirements

• Familiarity with platforms such as FireLight, iPipeline.
• Industry certifications (e.g., LOMA, NAIFA, or designations like CSA or CLU) are a plus.
• Securities registration preferred.
• Experience working directly with independent financial advisors or agents.
  
  

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

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