Client Care Aide (NSES)

Montgomery-County-Coalition-For-the-Homeles; Rockville (MD); On-site; USD 21,000 - 28,000; Part time

Job summary

Montgomery County Coalition for the Homeless (MCCH) seeks a Seasonal Resident Monitor for our winter shelter program in Rockville, MD. The role supports resident safety, basic needs, and daily operations during the October 5th job fair window.

Responsibilities include supervising residents, maintaining records, and coordinating with staff. Candidates should have a high school diploma or GED, 6–12 months of related experience, CPR/first aid knowledge, and a valid driving record.

Qualifications

• High school graduate or GED.
• Minimum 6 to 12 months related experience.
• Knowledge of basic Microsoft Office (Word, Excel, Outlook).
• Pass pre-employment criminal background check.
• Strong problem-solving skills.
• CPR and minor first aid knowledge.
• Good driving record preferred.

Responsibilities

• Represent MCCH in the community and align with the agency’s mission.
• Ensure residents are safe from internal and external elements.
• Provide basic needs like toiletries, laundry detergent, etc.
• Supervise housekeeping and maintain cleanliness and safety.
• Register new residents into the facility.
• Provide a listening ear and maintain respect for residents.
• Maintain professional boundaries and positive relationships.
• Document important incidents and brief next staff at shift change.
• Monitor conduct and report incidents to supervisor/manager.
• Provide emergency intervention in crisis situations.
• Monitor residents' medication.
• Support winter shelter program operations.
• Provide transportation services when case manager is unavailable.
• Attend monthly staff meetings and mandatory trainings.
• Perform other duties as assigned.

Job description

General Description: Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents.

THIS POSITION IS A SEASONAL ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850

Essential Duties and Responsibilities:

• Represent MCCH in the community, in accordance with the agency’s mission and vision.
• Ensures that residents are safe and secure from internal and external elements.
• Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc.
• Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house.
• Registers new residents into the facility
• Provides a “listening” ear for residents.
• Maintain an attitude of respect for residents of the winter shelter.
• Maintains accurate record‑keeping through the documentation of all important and relevant incidences and briefs next staff at shift change.
• Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director.
• Provides emergency intervention in response to hostile situations and crisis.
• Monitors medication of residents
• Support winter shelter program operations.
• Provides transportation services for residents in situations where the case manager is unavailable.
• Attends and participates in the monthly staff meeting and mandatory trainings.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• High school graduate or GED.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
• Successful candidates must pass a pre-employment criminal background check.
• Strong problem‑solving skills in dealing with client disputes as well as medical and behavioral challenges.
• Knowledge and experience in administering CPR and minor first aid.
• Good driving record preferred.
• Their own vehicle.
• Ability to establish and maintain positive working relationships.
• Ability to maintain professional boundaries.
• Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
• Excellent verbal and written communication.
• Organized, reliable, motivated and able to engage challenging clients.