Case Coordinator

JAMS; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

JAMS is hiring for a role focused on supporting Case Managers in New York. You will coordinate case administration, support clients and Panelists, and enhance overall Case Manager skills.

The ideal candidate has a Bachelor’s degree and 2-4 years of experience in legal administration and client services. Position involves administrative support and collaboration with Panelists in the ADR process.

Qualifications

• 2-4 years in a legal administrative or assistant role required.
• 2-4 years in a legal and client service role preferred.

Responsibilities

• Support Case Managers and clients through the case lifecycle.
• Provide administrative support for Case Managers and Panelists.
• Collaborate with Panelists on their ADR practice development.

Skills

Verbal and written communication skills

Computer literacy

Proficiency in ADR processes

Knowledge of Panelists’ practice preferences

Education

Bachelor's Degree in a related discipline

Job description

Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

What You Will Do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre‑hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in a legal administrative or assistant role. Required
• 2-4 years of working in legal and client service role. Plus
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)