Case Coordinator

Libra Solutions; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

401(k) with company match

Paid time off

Job summary

Libra Solutions is hiring a Case Coordination Representative with legal or medical experience. You will evaluate prospective cases, decide funding, and explain the Libra process while building relationships across legal and medical communities.

The role requires managing a large caseload, coordinating appointments, and ensuring high-quality service daily. The position is full-time in Charlotte, NC, offering competitive compensation and a comprehensive benefits package.

Qualifications

• Exemplary customer service and time management.
• Organized with ability to prioritize effectively.
• Knowledge of medical terminology and case lifecycles.
• Ability to assess case metrics and make timely decisions.

Responsibilities

• Manage an active caseload of 100-150 cases daily.
• Coordinate medical appointments and review records.
• Make funding decisions up to $25K per case.
• Monitor workflows with daily/weekly task prioritization.
• Analyze dashboards, verify data, and note trends.
• Collaborate with law firms, medical providers, and staff.
• Assist with training new team members and ensure service levels.

Skills

Customer service

Time management

Organizational skills

Team collaboration

Bilingual Spanish

Medical terminology

Case coordination

Independent decision making

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients.

Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers - creating a powerful platform to deliver faster, more seamless outcomes for our customers.

Libra Solutions is looking for a skilled Case Coordination Representative with legal and or medical experience. A Case Coordination Representative is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

Requirements

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with law firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
• Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
• Occasionally assist with training new team members
• Provide the best customer service daily

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods working on a computer; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours

This is a full-time position. Days and hours of work are Monday through Friday, hours dependent on location versus accounts assigned.

Preferred Education and Experience

• High School Diploma or GED required; bachelor's degree preferred
• 1-3 years of relevant industry or legal experience
• Bilingual in Spanish is preferred

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.