Case Consultant - CSR

morganmorganjobsapplynow; Las Vegas (NV); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan in Las Vegas seeks empathetic Case Consultants to serve as the first voice for clients during some of their most difficult moments. This in-office, full-time role emphasizes listening, quick action, and compassionate communication to guide clients through the retainer process.

You will conduct client consultations, collect case details, and coordinate follow-ups while navigating several software systems. Weekend availability is required for the Case Control Center.

Qualifications

• High school diploma or GED required; college experience preferred.
• Prior customer service, healthcare, legal, or social services experience is a plus.
• Ability to type a minimum of 35 WPM with strong written communication skills

Responsibilities

• Serve as the first point of contact for clients during challenging situations and set the tone for their experience.
• Conduct thorough client consultations to determine how Morgan & Morgan can best serve them.
• Accurately collect and input case information into our systems with speed and precision.
• Schedule follow up appointments and callbacks for potential clients.
• Guide potential clients through the process of retaining our firm's services with clear next steps and signed retainers.
• Handle a high volume of inbound and outbound calls in a fast-paced environment.
• Resolve client concerns with professionalism, patience, and genuine care.
• Navigate multiple software systems simultaneously while maintaining accuracy.

Skills

Active listening

Empathy

Communication

Stress management

Multitasking

Computer literacy

Education

High school diploma or GED

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Las Vegas, NV | Full-Time | In-Office Only

Are you the kind of person who lights up when you are able to help someone? Do you feel called to show up for people during some of the hardest moments of their lives?

Morgan & Morgan is seeking passionate, empathetic, and driven individuals to join our team as Case Consultant's here in Las Vegas. This is not just a job - it is a calling. Every day you will be the first voice a client hears when they reach out to us during some of their most difficult and vulnerable moments. Your ability to listen, connect, and act quickly could change the trajectory of someone's life. That is no small thing.

As one of the fastest growing law firms in the world we are not just offering you a position - we are offering you a career. From the moment you join us you will have access to meaningful growth opportunities, ongoing development, and a team that genuinely feels like a second family. We invest in our people because our people are everything.

The Case Control Center operates 7 days a week from 7:00 AM to 9:00 PM PST. This position requires full weekend availability.

If you are someone who leads with empathy, thrives under pressure, and wants to be part of something bigger than yourself - we want to hear from you.

Compensation

• $18.00 per hour
• $250 Sign-On Bonus eligible after 90 days of employment
• Career development and growth opportunities within one of the nation's fastest growing law firms
• A supportive team culture that truly feels like family

What You Will Do

• Serve as the first point of contact for clients reaching out during challenging and often traumatic situations - your presence and compassion set the tone for their entire experience with our firm
• Conduct thorough client consultations to determine how Morgan & Morgan can best serve them
• Accurately collect and input case information into our systems with speed and precision
• Schedule follow up appointments and callbacks for potential clients
• Guide potential clients through the process of retaining our firm's services by clearly explaining next steps and obtaining signed retainer agreements
• Handle a high volume of both inbound and outbound calls in a fast-paced environment
• Resolve client concerns with professionalism, patience, and genuine care
• Navigate multiple software systems simultaneously while maintaining accuracy and focus

What We Are Looking For

• A genuine passion for helping people - not just professionally but personally. You care about people and it shows
• Active listening skills - you hear not just what is being said but what is being felt
• Empathy and emotional intelligence - you can meet someone where they are even when the conversation is hard
• Ability to thrive under pressure - you stay calm, focused, and solutions oriented when things get busy
• Critical thinking - you can assess situations quickly and make smart decisions on the fly
• Strong computer and navigational skills - comfortable moving through multiple systems with ease
• Adaptability - you welcome change and pivot with a positive attitude when priorities shift
• Reliable and dependable - your team and your clients count on you, and you show up for them every time

Qualifications

• High school diploma or GED required - college experience preferred
• Prior customer service, healthcare, legal, or social services experience is a plus
• Ability to type a minimum of 35 WPM with strong written communication skills

"We are not just looking for employees - we are looking for people who want to be part of something that matters. If that is you, we cannot wait to meet you."

#LI-JC1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm tha