Case Intake Specialist - CSR

Morgan & Morgan, P.A.; Las Vegas (NV); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

$250 Sign-On Bonus (Eligible after 90 days)

Job summary

Morgan & Morgan, P.A. is seeking a full-time Case Consultant in Las Vegas, NV. As the first point of contact for clients, you will provide support and reassurance to individuals facing difficult situations. Responsibilities include conducting consultations, collecting data on potential cases, and resolving client issues. Ideal candidates have a high school diploma (GED acceptable), critical-thinking skills, and the ability to thrive in a fast-paced environment. Competitive pay of $18/hour with additional benefits like medical insurance and a 401(k) plan will be provided.

Qualifications

• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fast-paced office environment.

Responsibilities

• Conduct consultations to potential clients calling into the firm.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.

Skills

Excellent comprehension

Critical-thinking skills

Ability to work in a fast-paced environment

Adaptability

Typing speed of at least 35 WPM

Excellent writing skills

Education

High school diploma or GED

College preferred

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Las Vegas, NV | Full-Time | In-Office Only

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

If you answered yes, then our Case Consultant position could be the perfect fit for you!

We are seeking full‑time customer service professionals who are passionate about making a difference in people’s lives and committed to delivering an exceptional client experience. As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM PST. This position requires active employment with full weekend availability.

Compensation

• $18/hour
• $250 Sign‑On Bonus (Eligible after 90 days of employment)

Responsibilities

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

Qualifications

• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical‑thinking skills.
• Ability to work in a fun, fast‑paced office environment.
• Used to adapting in an ever‑changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full‑time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the I‑9 Form.

Privacy Policy

Here is a link to Morgan & Morgan’s privacy policy.