Case Builder Team Support Specialist (TSS)

Le'Fant Llc.; United States; Remote; USD 26,000 - 36,000; Full time

Job summary

Le’fant is seeking a Case Builder Team Support Specialist to assist remote Case Builders across time zones. The role is 100% remote, full-time, hourly, with a standard 8-hour workday Monday through Friday and requires at least 2 years of VA case-building experience.

Responsibilities include serving as SME for Case Builders, handling clarifications, building cases when needed, auditing for VA compliance, and coordinating with supervisors to maintain productivity and quality in a fast-paced

Qualifications

• Eligible to work in the United States.
• 4+ years of related experience or equivalent combination.
• Minimum of 2 years of previous Case Building experience.
• Proficient in Microsoft Office Suite of products and Adobe Acrobat/PDF tools.
• Reliable access to stable internet.
• Ability to work on camera and use multiple communication vehicles.

Responsibilities

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders.
• Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team.
• Complete Building of Cases when necessary and directed by the Team Supervisor.
• Monitor team responsiveness to communications and provide regular insights to the supervisor.
• Assist Case Builders with procedural questions.
• Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases.
• Address and resolve escalation requests.
• Assist other departments with Case Building inquiries.
• Ensure action item emails from the audit team/compliance are addressed.
• Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements.
• Provide support to CB staff to finalize cases.
• Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders.
• Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor.
• Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met.
• Proofread and suggest edits to Clarifications for CBs as requested.
• Attentive to ongoing communication with CB Supervisors.
• Receive directions and assignments, as applicable, from CB Supervisors.
• Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted.
• Other duties, as assigned.

Skills

Excellent communication

Organizational skills

Verbal communication

Written communication

Self-motivation

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Adobe Acrobat/PDF tools

Job description

All Jobs > Case Builder Team Support Specialist (TSS)

Case Builder Team Support Specialist (TSS)
Fully Remote

Full-time

Description

About Le'fant

Le’fant is a rapidly growing CVE Certified, Service Disabled Veteran Owned Small Business specializing in management consulting for the federal government. Our compensation and benefits plans are designed to attract and retain the industry's best talent to provide the highest quality services to the Federal Government. We offer 40lK matching, customized health plans, dental and vision insurance, life insurance, short and long term disability coverage, an incentives program to recognize exceptional behavior and competitive base salaries. We hire the best to provide the best service.

Position overview

The Case Building Department translates rudimentary Veterans Affairs (VA) exam requests into highly detailed, organized cases that providers can readily use to evaluate Veterans' conditions. Case Builders streamline the evaluation process by allowing Providers to evaluate Veterans more efficiently.

Case Builder Team Support Specialist is a fully remote role that involves supporting a team of remote Case Builders to ensure productivity, quality of work, and achievement of departmental goals. This position requires a self-motivated and disciplined individual who can effectively support a team located across several time zones, who can foster a collaborative environment, and who can maintain strong communication across various virtual platforms.

This position is 100% remote, full-time, hourly, non-exempt, with flexible hours, but the employee is expected to follow an 8-hour per day, Monday through Friday workweek. This role is in an administrative support capacity and requires a minimum of 2 years of previous case building experience supporting the Veterans Administration.

Responsibilities

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB).
• Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team.
• Complete Building of Cases when necessary and directed by the Team Supervisor.
• Monitor team responsiveness to communications and provide regular insights to the supervisor.
• Assist Case Builders with procedural questions.
• Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases.
• Address and resolve escalation requests.
• Assist other departments with Case Building inquiries.
• Ensure action item emails from the audit team/compliance are addressed.
• Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements.
• Provide support to CB staff to finalize cases.
• Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders.
• Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor.
• Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met.
• Proofread and suggest edits to Clarifications for CBs as requested.
• Attentive to ongoing communication with CB Supervisors.
• Receive directions and assignments, as applicable, from CB Supervisors.
• Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted.
• Other duties, as assigned.

Requirements

• Eligible to work in the United States
• All work must be performed within the United States
• Must be eligible for a public trust clearance
• High School Diploma or equivalent
• 4+ years of related experience or equivalent combination of education and experience
• Minimum of 2 years of previous Case Building experience
• Proficient in the use of Microsoft Office Suite of products, Adobe Acrobat/PDF tools, and general internet research and other resources as needed
• Reliable access to stable internet
• Must be able to perform work while on camera and using a microphoneMust be able to use multifaceted communication vehicles (telephone, text, email, messaging apps, video calls) and communicate clearly
• Excellent organizational, written, and verbal communication skills.
• Ability to safely perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

EEO Statement

It has been and will continue to be a fundamental philosophy and policy of Le’fant not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, sexual gender, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Job Category: SCA

Service Contract Act (SCA) Notice:

This position is covered under the McNamara-O'Hara Service Contract Act (SCA). As such, it is subject to the applicable Wage Determination issued by the U.S. Department of Labor. The employee will be compensated in accordance with the wage and benefit requirements outlined in the applicable SCA wage determination for the location of performance.

In addition to the base hourly wage, this position includes a Health & Welfare fringe benefit of $4.93 per hour, which may be used to provide health insurance or other qualifying benefits as defined by the SCA.

Pay Transparency

There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, the individual’s particular combination of education, knowledge, skills, competencies, and experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis as well as contract-specific affordability and organizational requirements. Annual salary is just one component of Le'fant's total compensation package. Le'fant provides a variety of benefits to employees, including but not limited to, health insurance coverage, life and disability insurance, a 401k plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Le’Fant maintains compliance with all federal, state, and regional labor laws and regulations for the workforce lifecycle, for all candidates and employees, regardless of employment status. This commitment applies across temporary, part-time, full-time, and salaried positions, complying with regulatory minimum wage rates and exempt salary thresholds. Applications for this position will be accepted until 11/13/2026. Since this position can be worked in more than one location, the range shown is the national average for the position.

A reasonable estimate of the hourly pay range is $19.23 to $26.00