Case Assembly Team Supervisor

Fragomen; Boston (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Case Assembly Team Supervisor to lead the case assembly process within a dynamic immigration law firm. In this pivotal role, you will ensure timely and accurate case preparation for filing with U.S. Citizenship and Immigration Services. You will leverage your strong leadership and communication skills to coordinate between legal teams and caseworkers, monitor workflow, and implement process improvements. The firm is committed to diversity and inclusion, providing meaningful work that impacts clients and communities positively. Join a team that values innovation, collaboration, and professional growth, while making a difference in the lives of immigrants.

Benefits

Hybrid & Remote Work Arrangements

Wellness Programs

Diversity and Inclusion Initiatives

Learning and Development Opportunities

Qualifications

• 3-5 years in immigration law or legal operations, preferably in case assembly.
• Strong ability to review and verify documents for accuracy.
• Prior supervisory experience required.

Responsibilities

• Oversee the case assembly process and monitor team performance.
• Conduct audits to ensure compliance with workflow procedures.
• Train team members on tools and systems related to case processing.

Skills

Leadership

Communication

Document Management

USCIS Filing Procedures

Team Coordination

Problem Solving

Education

Bachelor's Degree in a relevant field

Tools

SharePoint

Case Management Systems

MS Excel

Job description

Case Assembly Team Supervisor page is loaded

Case Assembly Team Supervisor

Apply locations US-Boston time type Full time posted on Posted 2 Days Ago job requisition id REQ-023123

Job Description

The Case Assembly Team (CAT) Supervisor will oversee the end-to-end case assembly process within an immigration law firm, ensuring timely, accurate, and high-quality case preparation for filing with U.S. Citizenship and Immigration Services (USCIS). This role requires strong leadership, organization, and communication skills to coordinate between legal teams, remote caseworkers, and onsite Assemblers. The Supervisor will be responsible for monitoring workflow, managing team performance, and ensuring compliance with firm and government filing standards.

CAT Supervision Duties:

• Oversee the Case Assembly process, including assigning tasks, monitoring progress, and conducting quality control review of production to ensure that immigration petitions are assembled correctly prior to Legal team digital review and shipment to USCIS;
• Train Assemblers on the workflow, tools, and communications procedure; ensuring CAT members are properly using all tools and systems related to the CAT tracking and processing;
• Review Assembler production and provide feedback on corrections and areas for improvement;
• Identify and document service failures, conduct root cause analyses, and implement workflow and/or tool changes to prevent recurrence;
• Conduct audits to ensure proper workflow and communications procedures are followed and Service Level Agreements (SLAs) are met;
• Report to Office Leadership to communicate progress, recommend areas for process or tool improvement, and conduct strategic planning any changes to the service;
• Liaise with Legal and support teams to conduct strategic planning for expected work volume;
• Monitor post-filing file management and SharePoint file purging processes to ensure compliance with Firm Policy;
• Analyze data and provide reports on volumes, trends, and service failures to senior management;
• Participate in and lead office-wide trainings on Case Assembly process;
• Serve as a primary POC for CAT and related issues or projects to the Boston Office;
• Manage the Case Assembly SharePoint Site, including document repository, MS List Tracking System, Excel workbooks, and process documentation;

• Provide training to and ensure Legal Team members are properly using all tools and systems related to the CAT tracking and processing; develop and maintain necessary training materials; and

• Collaborate with Office Services Manager to ensure logging and storing of physical case documents in the office aligns with Case Assembly process.

Other Duties:

• Coordinate the petition rejection process, including logging rejections, confirming receipt of physical petitions, communicating with Legal teams, and ensuring timely and accurate re-filings;
• Coordinate shipment, receipt and scanning of client and attorney wet signature pages for Legal Teams, including tracking volume, and anticipating future needs; and
• Coordinate in-office H-1B Cap filings, including printing checks and petitions, scanning completed petitions, and collaborating and communicating with Legal teams to ensure timely review and filing.

Qualifications & Skills:

• Minimum 3–5 years in an immigration law firm or legal operations role, preferably in case assembly, document management, or legal filing.
• Prior experience in immigration case processing
• Must be available to work in office Monday-Friday.
• Knowledge of USCIS filing procedures and immigration document requirements.
• Previous team leadership or supervisory experience required
• Familiarity with SharePoint, case management systems, and digital document workflows.
• Strong ability to review, proofread, and verify documents for accuracy.
• Excellent written and verbal communication skills for collaborating with legal teams, attorneys, and caseworkers.
• Ability to prioritize multiple tasks, manage deadlines, and work under pressure in a fast-paced environment.
• Capable of troubleshooting case processing issues and implementing workflow improvements.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

About Us

Meaningful and Impactful Work

At Fragomen , we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices:

#LifeAtFragomen : We drive innovation and change. We respect colleagues, embrace diversity, and empower others.

#FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry.

Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.

Corporate Social Responsibility . We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients.

Sustainability . Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment

Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees.

#FragomenWorks

Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements.

Our #FeedbackWorks process includes three managerial check-ins per year to help you progress in your career.

Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.