Case and Travel Operations Coordinator

Lemoine Company; United States; A distancia; USD 50.000 - 80.000; Jornada completa

Descripción de la vacante

LEMOINE is seeking a detail-oriented Case and Travel Operations Coordinator to support our federal human services program. The role focuses on reviewing case documentation, address verification, and coordinating travel logistics for field personnel, requiring strong organizational and communication skills.

You will manage data accuracy, streamline processes, and work with multiple teams to resolve operational issues while maintaining confidentiality and compliance with federal requirements.

Formación

• High school diploma or equivalent required; further degree preferred.
• Experience in admin support, data entry, records review, scheduling, travel coordination.
• Experience supporting government or federal travel programs preferred.
• Ability to maintain confidentiality and comply with policies.
• Ability to complete required federal/client/company trainings before start.
• Must pass pre-employment screenings and background checks.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Excel, Word, Teams, Outlook.
• Authorized to work in the United States.

Responsabilidades

• Review case documentation and notes to ensure accuracy and compliance.
• Identify missing documentation, inconsistencies, and data discrepancies.
• Enter, upload, reconcile and verify case information in databases.
• Conduct address research and verification for field assignments.
• Coordinate travel arrangements for field personnel.
• Prepare itineraries and manage reservations; handle changes.
• Track travel expenses and ensure budget compliance.
• Maintain accurate case records and travel logs.
• Coordinate with field ops, case management, QA and finance to resolve issues.
• Monitor case progress and surge activity.
• Maintain confidentiality and comply with security policies.
• Protect sensitive participant and government information.
• Perform additional duties as assigned.

Conocimientos

Attention to detail

Data entry

Quality & compliance

Travel coordination

Communication skills

Confidentiality

Training compliance

Background checks

Time management

Microsoft Office

Authorization to work in US

Educación

High school diploma or equivalent

Associate or bachelor’s degree in business/related field preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

Summary: The LEMOINE company, is seeking a detail-oriented Case and Travel Operations Coordinator to support our federal human services program. This position is responsible for reviewing accurate case documentation, address verification, and travel logistics coordination for field personnel. The ideal candidate will possess strong organizational, analytical, and communication skills with the ability to manage multiple priorities in a fast-paced environment.

Travel: Limited travel may be required for training, meetings, surge support, or operational coverage.

Duties and Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and additional documentation to ensure accuracy, completeness, and compliance with program requirements.
  
• Identify missing documentation, inconsistent outcomes, duplicate entries, data discrepancies, and documentation errors.
  
• Enter, upload, reconcile and verify case information within approved databases, tracking systems, and spreadsheets.
  
• Conduct address research and verification using approved databases, mapping tools, and available resources to support accurate field assignments.
  
• Coordinate travel arrangements for field personnel, including airfare, lodging, transportation, routing, and scheduling.
  
• Prepare travel itineraries, manage reservations, and assist with travel cancellations, schedule changes, and urgent travel needs.
  
• Track travel expenses, mileage, receipts, and supporting documentation to ensure compliance with approved budgets and applicable contract requirements.
  
• Maintain accurate case records, travel logs, quality review notes, and documentation for reporting and audits or additional purposes.
  
• Coordinate with field operations, case management, quality assurance, and finance teams to resolve operational issues.
  
• Monitor case progress, outstanding documentation, and travel activities to support timely completion of assignments.
  
• Maintain confidentiality and comply with applicable federal program policies, security requirements, and company procedures.
  
• Protect sensitive participant, program, and Government-related information.
  
• Perform additional job-related duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Associate or bachelor’s degree in business, logistics, operations, human services, social work, criminal justice, psychology, public administration, data management, quality management, or other related field is highly preferred. A minimum one year of experience in administrative support, data entry, records review, compliance, scheduling, logistics, travel coordination, or similar work is required. Experience supporting government, human services, emergency response, disaster recovery, travel programs, or Federal Travel Regulation (FTR) requirements is highly preferred.

• Experience managing records and data entry, reviewing work for quality and compliance, and coordination schedules and travel.
  
• Strong attention to detail with the ability to review records, identify errors, duplicates, missing information, and maintain accurate documentation.
  
• Strong written and verbal communication skills.
  
• Ability to maintain confidentiality, professional boundaries, and ethical standards.
  
• Ability to complete required federal, client, and company training before beginning work.
  
• Ability to successfully complete required pre-employment screening and federal background/suitability processing.
  
• Ability to prioritize multiple assignments, manage deadlines, and support high-volume workloads.
  
• Proficiency with Microsoft Office, including Excel, Word, Teams, Outlook, shared trackers, databases and electronic documentation systems.
  
• Must be authorized to work in the United States.
  

Work Environment and Schedule

This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports deadline-driven operations and requires accuracy, confidentiality, responsiveness, and consistent communication with multiple teams. The schedule may vary based on operational needs, case volume, quality review requirements, reporting deadlines, and surge activity. Evening, weekends, holiday, extended-hour, or surge support may be required. Limited travel may be required for training, audits, meetings or operational coverage.

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgements.

ABOUT US

LEMOINE is a Great Place to Work Certified Company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status or disability status.

ABOUT US

LEMOINE is a Great Place to Work Certified Company. From the office to the jobsite, our team is comprised of smart, ambitious, motivated, and fun professionals. Join us in the pursuit of excellence.

LEMOINE isan equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.