Case Analyst – Patient Care Coordinator

University of Utah Health; Salt Lake City (UT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

University of Utah Health seeks a patient services coordinator to facilitate communication among patients, families, payers, and clinicians and to help develop comprehensive care plans. The role emphasizes advocacy, coordination and timely reporting within a hybrid work setting in Salt Lake City.

The position requires a clinical bachelor's degree, 2 years of case management experience with third‑party payers, and a current RQI credential to be obtained within 30 days of hire.

Qualifications

• Bachelor's degree in a clinical area, health care administration, a related field, or equivalency.
• Two years of experience in case management activities with third party payers.
• Current RQI Healthcare Provider eCredential required within 30 days of hire.

Responsibilities

• Functions as the patient advocate to facilitate effective communication and appropriate treatment.
• Orients the patient to the Health Sciences Center program.
• Works with the health care team and patient in the development and implementation of a care plan.
• Advises patients and families regarding financial matters and assists social workers and case managers in accessing financial and community resources.
• Assists in establishing and maintaining good relationships with referring physicians, third party payers and community agencies.
• Facilitates the involvement of team members, timely completion of evaluations and reports, and the scheduling of team conferences.
• Maintains contact with patient families in order to facilitate active involvement and knowledge of patient progress.
• Contacts payers and submits reports regarding the patient's initial assessment, expected outcome, expected cost and then recommendeds a discharge plan.

Skills

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in a clinical area/health care administration

Tools

RQI eCredential

Job description

University of Utah Health seeks a patient services coordinator to facilitate communication among patients, families, payers, and clinicians and to help develop comprehensive care plans. The role emphasizes advocacy, coordination and timely reporting within a hybrid work setting in Salt Lake City.

The position requires a clinical bachelor's degree, 2 years of case management experience with third‑party payers, and a current RQI credential to be obtained within 30 days of hire.