Case Aide - The Lirio

Housing Works; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Tuition assistance

Job summary

Housing Works is seeking a Case Aide to support residents at The Lirio in achieving housing stability, wellness, and community integration. You will work under Case Managers to implement service plans, assist with daily living skills, and connect residents to needed services while upholding harm-reduction principles.

The role emphasizes trauma-informed, resident-centered care and collaboration with a multidisciplinary team. Benefits include healthcare plans, PTO, and tuition assistance.

Qualifications

• High School Diploma or GED required; associate’s degree or coursework in Human Services preferred.
• CASAC or similar behavioral health/housing credentials are not required but preferred.
• Bilingual skills, especially Spanish, are a plus.

Responsibilities

• Build rapport with residents and provide supportive, respectful engagement daily.
• Assist residents with service-plan goals including housing stability, health care, and benefits.
• Accompany residents to appointments across medical, behavioral health, HIV care, and legal services.

Skills

Interpersonal communication

Conflict de-escalation

Teamwork

Empathy

Cultural humility

Confidentiality

Flexible shifts

Education

High School Diploma or GED

Associate’s Degree or some college coursework in Human Services

CASAC or related credentials preferred

Tools

Electronic Case Record systems

Job description

Compensation Range: $18/hr - $19/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

As part of the support services team at The Lirio, the Case Aide provides day-to-day support to residents as they work toward long-term housing stability, wellness, and community integration. The Case Aide works under the direction of Case Managers and Program Leadership to assist residents in implementing service plans, developing independent living skills, accessing needed services, and maintaining safe and stable housing. All services at The Lirio are provided through the lens of harm reduction, trauma-informed care, resident choice, recovery, and housing retention. To that end, the Case Aide will help residents remain engaged in supportive services, strengthen daily living skills, navigate appointments and benefits, and bridge the gap between residential support and formal clinical case management.

Responsibilities

Primary:

• Build rapport with residents and provide supportive, respectful, and professional engagement on a daily basis.
• Assist residents with activities and goals identified in their service plans, including housing stability, health care engagement, behavioral health treatment, medication adherence support, benefits maintenance, daily living skills, community integration, and recovery-oriented goals.
• Accompany residents to community-based appointments, including medical, behavioral health, HIV care, benefits, legal, and social service appointments, as needed.
• Utilize motivational interviewing, harm reduction, trauma-informed, and person-centered approaches to encourage resident participation and progress.
• Monitor and encourage resident participation in program activities, groups, wellness services, and community-building opportunities.
• Document resident interactions and service notes accurately and timely in the Electronic Case Record system.
• Communicate observed resident behaviors, concerns, needs, or accomplishments to the assigned Case Manager and participate in case discussions as requested.
• Support new resident orientation and move-in processes, including assistance with understanding building expectations, available services, and community resources.
• Participate in regular safety and wellness checks and collaborate with Residential Aides and other team members to maintain a safe, stable, and welcoming living environment.

Key Performance Indicators (KPIs)

• Maintain timely, accurate documentation of resident contacts, service support, wellness checks, and appointment assistance in the Electronic Case Record system.
• Support resident engagement in service plans, program activities, wellness services, and community-building opportunities.
• Communicate resident needs, concerns, accomplishments, and changes in presentation to Case Managers and Program Leadership in a timely manner.

Other functions that may be needed with this position include

• Demonstrate excellent customer service with residents, staff, vendors, and all other relevant stakeholders.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED required. Associate’s Degree or some college coursework in Human Services, Psychology, Social Work, Public Health, or a related field preferred.
• CASAC, Peer Certification, or other relevant behavioral health, recovery, or housing-related credentials are not required but preferred.

Qualifications

• Minimum one (1) year experience in a residential, shelter, supportive housing, behavioral health, harm reduction, HIV services, or related human services setting.
• Peer Certification, CASAC, or lived experience are not required, but individuals with these qualifications are encouraged to apply.
• Experience working with people who have experienced homelessness and/or are living with serious mental illness, substance use disorder, HIV, chronic health conditions, or other complex needs strongly preferred.
• Knowledge of trauma-informed care, motivational interviewing, harm reduction, recovery-oriented practice, and housing-first principles preferred.
• Strong interpersonal and communication skills, with the ability to manage conflict and de-escalate situations.
• Ability to work both independently and as part of a multidisciplinary team.
• Comfort using or learning to use electronic case record systems; training will be provided.
• Bilingual skills, especially Spanish, are a plus.
• Cultural humility, empathy, resilience, teamwork, sound judgment, and commitment to advocacy for people with histories of homelessness, behavioral health challenges, substance use, HIV, and housing instability.
• Dependable, flexible, and able to work assigned shifts, including evenings, weekends, and holidays as needed.
• Able to maintain a high level of resident confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills, including timely communication with Case Managers, Program Leadership, and multidisciplinary team members.
• Ability to work with colleagues to solve problems and support a safe, welcoming residential environment.
• Familiarity with harm reduction, trauma-informed, recovery-oriented, and housing retention practices.

Competencies

• Cultural humility, empathy, resilience, teamwork, sound judgment, and commitment to advocacy for people with histories of homelessness, behavioral health challenges, substance use, HIV, and housing instability.
• Dependable, flexible, and able to work assigned shifts, including evenings, weekends, and holidays as needed.
• Able to maintain a high level of resident confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills, including timely communication with Case Managers, Program Leadership, and multidisciplinary team members.
• Ability to work with colleagues to solve problems and support a safe, welcoming residential environment.
• Familiarity with harm reduction, trauma-informed, recovery-oriented, and housing retention practices.

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU