Housing Case Manager - HPD

HOUSING WORKS INC; New York (NY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Healthcare plans (3 options)

PTO up to 30 days (accrual)

Educational benefit

Job summary

Housing Works Inc. is seeking a Housing Case Manager to provide comprehensive case management and care coordination for residents living with HIV and/or co‑occurring conditions. You will visit clients in their homes, offices, and community settings to promote housing stability and independent living skills.

The role emphasizes facilitating assessments, care plans, referrals, and collaboration with multiple departments to meet residents’ health, housing, and social needs.

Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field preferred.
• Minimum of three years of relevant social services experience with homelessness, mental health, or substance use.
• Proficiency in documenting services in electronic systems.

Responsibilities

• Provide comprehensive case management and care coordination for residents living with HIV and/or co-occurring conditions.
• Conduct regular home visits and assessments; develop and update service plans.
• Maintain accurate documentation and comply with funder and regulatory standards.
• Coordinate care with primary care, behavioral health, and community partners.
• Support residents’ housing stability, independence, and wellness.

Skills

Prioritization & multi-tasking

Client confidentiality

Communication skills

Electronic documentation

Microsoft Outlook

Microsoft Word

Microsoft Excel

Harm reduction familiarity

Education

Bachelor's degree in social work/psychology/counseling

Master's degree (a plus)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Pay or shift range: $24 USD to $31.25 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $24/hr - $31.25/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Case Manager (HCM) provides comprehensive Case Management services and care coordination to a caseload of residents who are living with HIV and/or and co-occurring conditions. The Housing Case Manager works closely with their clients in the clients' homes, in the office, and in the community helping to ensure housing stability by promoting independent living skills, financial management, and health and wellness

Responsibilities:

Primary:

• HCM provides case management services to assigned clients, including supportive counseling, motivational interviewing, crisis intervention, care coordination, linkage and referral, assessment and service plan development, field work, and assessment/observation of resident in their living space as needed but no less than once per month.
• Documentation of all services and interventions provided as per funder, regulatory, industry and internal standards.

Key Performance Indicators (KPIs):

• Successfully complete monthly home visits for 100% of your clients.
• Ensure that HIPAA forms, and income verification documents are uploaded into each client's file and are signed if applicable.
• Work with your clients to create comprehensive initial assessments and service plans within 30 days of enrollment, and reassessments and service plans every 90 days

Other functions that may be needed with this position include:

• Provide referrals, and follow-up, when necessary, for primary care, substance use services, nutrition, clothing, mental health services, and financial management.
• Maintain meaningful engagement with residents, using motivational interviewing and other supportive interventions to help residents achieve and maintain the highest level of independent functioning possible.
• Promote participation in community activities and other endeavors that promote individual growth and development of a social support network.
• Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Help new clients move into their apartments and assist clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals. Provide constructive feedback on goal participation during scheduled engagement.
• Accompany residents as needed to facilitate access to external services.
• Assess and discuss financial management with the client, including following up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs.
• Complete apartment inspections and place work orders as needed, ensuring collaboration with the custodial and operations staff.
• Actively participate in weekly supervision with your supervisor. Come to the meetings prepared.
• Complete all required reports and paperwork by the prescribed deadlines.
• Demonstrate excellent customer service with clients, staff, vendors, and all other relevant stakeholders.
• Coordination of care, including but not limited to case conferencing, with residents' internal and external service providers. Participate in case conferences, internally or externally, as part of a multidisciplinary team.
• Perform other responsibilities and duties as assigned.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS

Requirements:

Education:

• Bachelor's degree in social work, psychology, counseling, or a related field preferred. Master's Degree a plus.
• A minimum of three years of relevant experience in a social services setting working with individuals who have experienced homelessness, mental health issues, and/or substance use is required.

Qualifications:

• Ability to prioritize and multi-task.
• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals engaging in substance use, and having multiple chronic medical and/or behavioral health conditions.
• Ability to document in various electronic systems to chronicle client services.
• Dependable and flexible.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills, both verbally and in writing, including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work with colleagues to solve problems.
• Familiarity with Harm Reduction practices.

Working Conditions:

• The Housing Case Manager position is one that requires the staff person to be present in the program site 100% of the time.
• This role requires a working knowledge of NYC mass transportation systems (subway and bus) to visit client apartments and meet clients. Housing Works will provide a Metro Card to workers in this position.
• Occasionally expected to de-escalate tense, even hostile, client situations.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ('RWDSU'). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a 'CBA') between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.