CASE AIDE - PUBLIC HEALTH

Isanti County; Cambridge (MN); On-site; USD 33,000 - 35,000; Full time

Job summary

Isanti County in Cambridge, MN seeks a Case Aide to support health and human services operations. You will assist with case coordination, data entry, and essential clerical tasks under supervision of a Public Health Nurse or Supervisor. This on-site role requires reliable attendance and strong communication.

The position is full-time (40 hours/week), with a Monday–Friday schedule, and offers a competitive starting pay within the posted range plus longevity pay under the union contract.

Qualifications

• High School diploma or GED with moderate administrative experience in health and human services.
• Must possess and maintain a valid driver’s license.
• Familiarity with basic clerical tasks and client interaction.

Responsibilities

• Determine client eligibility for programs.
• Review case records for required forms.
• Explain programs and services to individuals or groups.
• Assist individuals with applications and forms.
• Interview clients to gather and verify information.
• Refer to community resources as needed.
• Coordinate transportation to visits and appointments.
• Maintain accurate and orderly case records.
• Prepare reports and review vouchers for payment.

Skills

Communication

Written communication

Agency programs

Community resources

Basic math

People skills

Organizational skills

Decision making

Objectivity

Record-keeping

Independent work

Cultural competency

Mission alignment

Education

High School diploma or GED

Job description

I NTERNAL AND EXTERNAL JOB POSTING

Position: Case Aide

Department: Health and Human Services - Public Health Department

Location: Cambridge, MN

Job Type: Full-time (40 hours per week)

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Work Setting: On-site; regular in-person attendance required

FLSA Status: Non-Exempt

Union Affiliation: Teamsters Local 320 Family Services Union

COMPENSATION

Expected 2026 Hiring Range

$24.06 – $25.65 per hour ($50,044.80 – $53,352.00 annually)

Starting pay will be determined based on qualifications, relevant experience, and internal equity.

Full Compensation Range

$24.06 – $31.06 per hour ($50,044.80 – $64,604.80 annually)

Additional longevity-based pay may be available in accordance with the applicable collective bargaining agreement.

Equal Opportunity Employer: AA/EEO

General Definition of Work

Performs a variety of health and human services tasks related to the rendering of appropriate paraprofessional services: assisting with the coordination of case operations and assessments; collecting and entering case information into a computer system; overseeing a caseload; maintaining and storing records; completing required reports, and related work as apparent or assigned.

Work is performed under the direction of a Public Health Nurse, Public Health Supervisor, or Division Leader.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Determines eligibility of clients for health and human services programs and maintains complete and accurate records on client eligibility.
• Reviews case records for completion of required agency forms.
• Explains health and human services programs and services to individuals or groups.
• Explains application procedures to individuals or groups and assists individuals in completing application forms.
• Interviews clients to obtain and verify necessary factual information.
• Makes appropriate referrals to other units and community resources.
• Makes contact with community resources as needed.
• Informs clients of the right to appeal and of other rights.
• Responds to initial client complaints.
• Performs clerical functions as assigned.
• Performs statistical operations relevant to health and human service program procedures.
• Prepares service agreements for services purchased by the Division as needed; review of vouchers and invoices for accuracy; arranges for payment.
• Composes correspondence and constructs reports as needed.
• Transports clients to visits, appointments, and court hearings as needed.
• Participates in Public Health Preparedness activities, emergencies, exercises, and training as requested.
• Performs other related duties as assigned.

Minimum Qualifications

• High School diploma or GED and moderate experience providing administrative assistance within a health and human services related organization, working with the general public, processing documents, or equivalent combination of education and experience.
• Must possess and maintain a valid driver’s license.

Special Qualifications

• None

Required Knowledge, Skills, and Abilities

• Ability to communicate effectively, both orally and in writing.
• Knowledge of agency programs, operations, policies, and procedures.
• Knowledge of available community resources.
• Knowledge of basic mathematics.
• Ability to relate to people in an appropriate manner.
• Ability to organize and coordinate job activities.
• Ability to accurately and rapidly process detailed information.
• Ability to make decisions.
• Ability to remain objective.
• Ability to establish and maintain effective working relationships with coworkers, clients, public officials and the public.
• Ability to establish and maintain accurate and systemic records.
• Ability to express ideas clearly.
• Ability to comprehend written and verbal instructions.
• Ability to work independently.
• Knowledge of culture and diversity, which enhance ability to understand and communicate.
• Ability to adhere to and promote the agency mission statement, values and goals.
• Provide an environment of respectful relationships, such as unit-to-unit, client to unit, staff member to staff member.
• Provide positive team leadership through example.
• Ability to maintain a regular and timely work attendance.

WORKING CONDITIONS

Physical Requirements and Activity

This work requires frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force. Work regularly requires sitting, speaking and hearing; using hands to finger, handle or feel and perform repetitive motions; occasionally requires standing, walking, and reaching with hands and arms.

Sensory Requirements

Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.

Sensory Utilization

Work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Environmental Conditions

Work requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment. Work occasionally requires exposure to outdoor weather conditions. Work is generally in a moderately noisy location (e.g., business office, light traffic).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Mission

Working Together to Deliver Quality Services that are Valued by the Community, Today and For Generations to Come.