Case Aide - OL

Minnesota Merit System; Bagley (MN); On-site; USD 35,000 - 48,000; Full time

Job summary

Minnesota Merit System in Clearwater County (Bagley, MN) is seeking a full-time Case Aide to support social workers serving children and families in need of social services. The role includes determining client eligibility, maintaining accurate records, and explaining programs to individuals and groups.

Responsibilities include interviewing clients, making referrals, assisting with forms, and supporting staff with day care, foster care, and volunteers.

Qualifications

• High school degree or equivalent with additional qualifying options.
• Three years of clerical experience and/or public-facing experience (customer service).
• Two years of clerical experience in a public welfare/human service agency.
• Two years of study at an accredited two- or four-year college with emphasis in behavioral sciences, business, or related subjects (23 quarter credits or 16 semester credits).

Responsibilities

• Determine eligibility for social services programs and maintain records.
• Review case records for completion of required agency forms.
• Explain social service, income maintenance, and other programs to individuals or groups and assist with applications.
• Interview clients to obtain and verify necessary factual information.
• Make referrals to the financial unit or other community resources.
• Assist social workers and other staff with client groups, day care, foster care, and volunteers.
• Compose correspondence and construct reports as needed.

Skills

Clerical experience

Customer service

Interviews clients

Education

High school diploma or equivalent

Job description

Clearwater County (Bagley, MN) currently has a full-time opening for aCase Aide.

To assist, support and work in collaboration with Social Workers serving children and families in need of social services.

MN Merit System Job Summary

• Determines eligibility of clients for social services programs, including child care assistance, and maintains complete and accurate records on client eligibility.
• Reviews case records for completion of required agency forms.
• Explains social service, income maintenance, and other community programs and services to individuals or groups.
• Explains application procedures to individuals or groups and assists individuals in completing social service application forms.
• Interviews clients to obtain and verify necessary factual information.
• Makes appropriate referrals to the financial unit and/or other community resources.
• Makes contact with community resources as assigned.
• Informs clients of the right to appeal and of other rights.
• Responds to initial complaints of clients.
• Performs clerical functions as assigned.
• Performs statistical operations relevant to social service program procedures.
• Assists the social service workers in processing purchase of service contracts.
• Composes correspondence and constructs reports as needed.
• Assists social workers and other agency staff with client groups, day care, foster care, and volunteers.

High school degree, or the equivalent, and in addition, either:

1. three years of clerical experience and/or experience working with the public ie)customer service; or
2. two years of clerical experience in a public welfare/human service agency; or
3. two years of experience as a Community Service Aide or similar experience in a private non-profit or other public agency; or
4. two years of study at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits).

In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of four (4) units measuring math skills used in determining eligibility for services, reading comprehension, basic math and sentence clarity. After your Merit System application has been submitted, you will be sent a link to access the examination sections. Set aside enough time(slightly over an hour)to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.

IMPORTANT INFORMATION

You will have a limited number of days from the date you submitted your application to complete the exam. Please note that you are applying for a specific county vacancy, and the exam must be completed online by Wednesday, August 26th, 2026 (midnight). Please allow at least one hour in order to take the exam and all 4 sections in its entirety as required.

Apply by the deadline of August 21, 2026 and take the online examination by Wednesday, August 26, 2026 (midnight) to be considered.

Further information regarding the position and benefits is available by contacting Jamie Halverson at 218-694-6164 or [e-mail]