Case Aide - Consolidated Intake

Beltrami County; Bemidji (MN); On-site; USD 32,000 - 41,000; Full time

Job summary

Beltrami County is seeking a full-time Case Aide to join the Health & Human Services Consolidated Intake office in Bemidji. The role involves scheduling appointments, working with case managers, and answering client questions across programs.

You will maintain client records in state information systems and assist with applications, forms, and verifications for program eligibility. Under limited supervision, you will support processing, data entry, and outreach, providing resources and

Qualifications

• Minimum education: High School Diploma or GED plus clerical/administrative experience.
• Ability to process applications and verify information.
• Proficient data entry and record-keeping within state systems.

Responsibilities

• Reviews applications for income maintenance; ensures completion and verification.
• Organizes client paperwork per compliance requirements and deadlines; maintains files.
• Pre-screens clients, provides resources, explains programs, assists with applications.

Skills

Oral communication

Written communication

Teamwork

Independent work

Time management

Report writing

Data entry

Customer service

Multi-tasking

Education

High School Diploma or GED

Tools

Computer systems

Job description

Beltrami County is creating an eligibility list for a full-time, benefited Case Aide to work in the Health & Human Services Consolidated Intake office, scheduling appointments, working closely with case managers and answering client questions across all programs. This position performs intermediate administrative support work involving the maintenance of client records in state information systems: processing applications, forms and verifications for program eligibility, maintaining client case files, and related work as apparent or assigned. Work is performed under the limited supervision of the Economic Assistance Program Manager.

Are you looking for a career in a helping profession? Do you have exceptional customer Service skills to be able to communicate with people both in person and on the phone? Do you possess the skills for data entry into multiple electronic data bases on the computer? Do you thrive in a team environment and want the opportunity to make a difference in your community? If you answered yes to a majority of these questions, the Consolidated Case Aide position at Beltrami County may be the right fit for you!

Preferred hiring salary range is $23.22 to $25.36 per hour with a full range of $23.22 to $29.40 per hour. Placement depends on factors such as qualifications, internal equity, market conditions, and applicable policy guidelines.

Education and Experience

Minimum requirements are:

• High School Diploma or GED.
• Three years or more of clerical, administrative assistant, office manager, case aide, or related work experience.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Reviews applications for County income maintenance assistance; ensures completion and verification.
• Receives and organizes client paperwork per compliance requirements and processing deadlines; maintains client case files.
• Directly engages with and pre-screens Health and Human Services clients to provide resources and general service, obtains and verifies information, explains programs and procedures, provides application forms; assists clients and provides ongoing support with application problem resolution.
• Responds to client phone case status inquiries and complaints, answers process questions; enters and processes applications via computer systems; directs client phone calls to appropriate department.
• Maintains application forms; processes audit requests; completes ongoing program training.

Knowledge, Skills and Abilities

• ability to communicate effectively orally and in writing
• ability to establish and maintain effective working relationships with clients, associates, service providers and the general public
• ability to follow oral and written instructions
• ability to manage workload and meet deadlines
• ability to work in a team
• ability to work independently
• ability to prepare clear and concise reports
• general skill operating standard computer equipment and applicable hardware and software
• ability to analyze data and exercise sound judgment in arriving at conclusions

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands and fingers, reaching with hands and arms and pushing or pulling, frequently requires sitting and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

• Ongoing job-specific training.
• Employment offer contingent upon successfully passing drug screening and background check.