Case Aide - Children & Youth Services

Service Access & Management, Inc.; Sunbury (Northumberland County); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

No monthly premium for employee-only健康

Single-stream PTO (36 days) + 11 paid,

Employer matching 401k – up to 5%

Recognition and wellness initiatives

Job summary

Service Access & Management, Inc. (SAM) is seeking a Case Aide for the Children and Youth Services team based in Northumberland County, Pennsylvania. The role supports children and families through hands-on assistance and care coordination, working as part of a compassionate, dependable, and organized team.

Starting rate is $16.50/hour, with opportunities for growth and training. The position is primarily office and community-based, with occasional evening hours as needed.

Qualifications

• Associate degree in human services or equivalent education/experience preferred.
• Experience working with children or families is a plus.
• Ability to maintain confidentiality and show respect to diverse populations.
• Commitment to helping families and working as part of a team.

Responsibilities

• Maintain case records and documentation.
• Assist families with completing forms and paperwork.
• Transport children and supervise family visits.
• Gather documents such as birth certificates and SSNs.
• Support caseworkers with home visits, placements and appointments.
• Assist with data collection, monthly reports, and audits.
• Help with family engagement and community resource connections.
• Coordinate and participate in holiday donations.
• Attend required trainings.

Skills

Compassionate

Flexible

Team-oriented

Strong communicators

Education

Associate degree in human services (preferred)

Job description

Case Aide – Children and Youth Services

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 900 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Case Aide Role

As a Case Aide within our Children and Youth Services team, you'll play a vital role in supporting children and families through hands‑on assistance and care coordination. This position is ideal for someone who is compassionate, dependable, and organized, and thrives in fast‑paced environments where teamwork matters.

Starting Rate: $16.50/hour, based on experience and qualifications

Case Aide Core Responsibilities

• Assists in the maintenance of case records
• Supports families in completing required forms and paperwork
• Transports children and supervises family visits
• Assists with gathering documentation, such as birth certificates and Social Security cards
• Supports caseworkers with home visits, placements, and appointments
• Assists in data collection, monthly reports, and internal audits
• Supports family engagement initiatives and community resource connection
• Helps coordinate and deliver holiday donations
• Attends required training

What You Bring

• An associate's degree (preferred) in a human services field, or equivalent education and experience as defined by program guidelines
• Experience working with children or families preferred
• Ability to maintain confidentiality and work respectfully with diverse populations
• Commitment to supporting families and working as part of a team
• A valid driver's license and reliable transportation

Who Thrives In This Role

We found that people who are:

• Compassionate
• Flexible
• Team-oriented
• Strong communicators with attention to detail

…tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM's comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) + 11 paid holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Northumberland County, Pennsylvania. Work is primarily in office and community-based.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM. Evening hours may be required.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.