Case Aide - Caregiver Services Program

Greenwich House; New York (NY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) plan

Paid time off

Exclusive program perks

Job summary

Greenwich House in Brooklyn, NY is seeking a Case Aide for the Caregiver Services Program to support client engagement, ensure compliance, and assist with outreach.

The role performs administrative tasks, pre-screens calls, arranges services, and helps reopen cases; requires good communication, computer literacy, and English proficiency. Spanish or Russian helpful; hybrid work at 81 Willoughby St.

Qualifications

• BSW or BA in human services or related field; one year experience preferred.
• Good communication skills and written recording abilities.
• Computer literacy and ability to learn program-specific software.
• Fluency in English required; Spanish or Russian helpful.

Responsibilities

• Assist Program Director with tracking and documenting respite and supplemental services.
• Follow up with clients regarding receipt of services.
• Make follow-up calls to ensure program connection.
• Attend in-service trainings and staff meetings.
• Assist with program outreach as assigned.
• Explain and interpret agency programs to callers and provide information.

Skills

Communication skills

Computer literacy

Writing skills

English proficiency

Spanish helpful

Russian helpful

Education

BSW or BA in human services

Associate degree + 1 year exp

Job description

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org .

The Opportunity

Greenwich House is seeking a dynamic and detail-oriented Case Aide to join our Caregiver Program team. This role plays a vital part in supporting The Caregiver Program in Brooklyn ensuring compliance, supporting client engagement, and serving as a key partner to staff. The Caregiver case aide will perform administrative tasks, support with outreach, and is responsible for pre-screening calls; arranging services and reopening cases of clients to the Caregiver Services program.

Responsibilities

• Assist Program Director with tracking and documenting respite and supplemental services.
• Follows up with clients regarding receipt of supplemental services.
• Conducts follow up calls with clients to ensure connection with program.
• Attends in-service training and staff meetings.
• Assists with program outreach as assigned.
• Explains and interprets the agency's programs and types of assistance available to callers; provides information and assistance.
• Assembles, collates and records statistical data.
• Regular and ongoing communication with social workers.
• Assists with and compiles monthly statistics and reports.
• Performs other related tasks as requested or assigned.

What You’ll Bring

• BSW or other related BA in human services of family practice/gerontology or an associate’s degree in a related field with one year’s experience.
• Good communication skills.
• Must be computer literate, including ability to learn and use program-specific software.
• Good writing/recording skills.
• Ability to read, write, speak and understand English.
• Knowledge of Spanish, Russian helpful.
• May require heavy lifting including setting up tables, moving chairs, and other room set-ups for programs, climbing stairs may be required.

Department: Heights & Hills Caregiver Services Program

Location: Hybrid – 81 Willoughby Street, Brooklyn NY 11201

Schedule: 35 hours/week, Monday - Friday, 9:00 AM - 5:00 PM

Employment Type: Full-Time

Reports To: Caregiver Program Director

Union Representation: Non-Union

Salary Range

The annual base salary for this position is $50,000, which is the hourly equivalent of $27.47. This rate reflects the offered compensation at the time of promotion and may be adjusted based on experience, education, and organizational needs.

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodation during the application or interview process, please contact the Human Resources Department.