CASE AIDE

McLeod County; Glencoe (MN); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Sick leave

Vacation

Job summary

McLeod County in Minnesota is seeking a full-time Human Services Clerk to support case processing and intake functions. You will review case records, complete supplier processing, and assist social workers with waiver management and administrative tasks.

Requirements include clerical experience, ability to prioritize, and strong communication. The position offers a comprehensive benefits package and standard weekday hours, with competitive hourly pay depending on experience.

Qualifications

• Knowledge of interviewing techniques and intake processes.
• Ability to relate to individuals and maintain professionalism.
• Familiarity with agency programs, policies, and procedures.
• Ability to organize, prioritize and process detailed information.
• Strong communication and public relations skills.
• Valid Minnesota driver’s license with proof of.

Responsibilities

• Review case records for completion of required agency forms (case file reviews).
• Complete, manage and update approval option providers/process.
• Complete intake daily, take MnCHOICES referrals and other intake calls, explain intake process to clients and inform of rights.
• Make referrals to other HHS units or community resources.
• Perform clerical/technical functions related to social services team.
• Assist in processing contracts, SSIS agreements and voucher/MMIS entry.
• Compose correspondence and construct reports.
• Assist social workers with administrative activities related to waiver case management.

Skills

Interviews/Intake techniques

Human behavior understanding

Organizational skills

Communication and public relations

Education

Behavioral sciences coursework

Two-year college credits in behavioral sciences

Three years clerical or public-facing experience

Tools

Computer basics

Job description

• $20.66 to $30.99per hour depending on experience.
  • Relevant previous experience will be taken into consideration.
  • Our organization values pay equity, and hiring at the maximum of the range is not typical.
• Please submit application by 12:00 PM Wednesday, September 30, 2026.
  • Applications received after this date will be reviewed only if the position remains open.
• First round of interviews will take place on Thursday, October 8, 2026.
• Communication updates will be send via email.
• This full-time position includes a comprehensive benefits package, which includes:
  • Medical, dental, and life insurance
  • Paid holidays, sick leave, and vacation
• Regular work hours are Monday through Friday, 8:00 AM to 4:30 PM

Essential Functions/Responsibilities

Duties listed are normal for this position. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.

Position Duties

• Review case records for completion of required agency forms (case file reviews)
• Complete, manage and update approval option providers/process.
• Complete intake daily as assigned, take MnCHOICES referrals and other intake calls, explain intake process to Provide data privacy form and inform clients of the right to appeal and of other rights as needed.
• Make appropriate referrals to the other HHS units and/or other community
• Contact community resources as needed and
• Perform clerical/technical functions as assigned and related to social services team.
• Perform statistical operations relevant to social service program
• Assist the team in processing purchase of service contracts, SSIS services agreements and voucher and MMIS entry.
• Compose correspondence and construct reports as
• Assist social workers/case managers with administrative activities related to waiver case management services.

Non-Essential Functions

• Perform job related duties as assigned or apparent.

Knowledge, Skills, Abilities

• Knowledge of interviewing techniques and skills in conducting interviews/intake
• Knowledge of human behavior and ability to relate to individuals in an appropriate manner.
• Knowledge of agency programs, operations, policies, and procedures
• Knowledge of available community
• Knowledge of basic mathematics
• Ability to organize and prioritize
• Ability to process detailed information accurately and rapidly.
• Ability to use sound judgment in decision-making, use functional reasoning/apply rational judgment.
• Ability to establish and maintain effective working relationships and work successfully in a team.
• Ability to establish and maintain accurate and systematic
• Ability to communicate effectively and good public relations

Minimum Qualifications

Education and Experience

• Three (3) years of successful clerical experience and/or experience working with the public, or the
• Or two (2) years of successful clerical experience in a social service/human services agency;
• Or two (2) years of experience as a community service aide or similar experience in a private non- profit agency or other public agency;
• Or two (2) years of study at an accredited two (2) or four (4) year college/university or similar institution, with emphasis in the behavioral sciences (at least 23 quarter credits or 16 semester credits)

Required Certifications/Licenses

• Valid Minnesota driver’s license with proof of

Relationships

• Regular interaction with County

Working Conditions

• Work is performed primarily in a standard office
• Work may involve contacts with emotionally disturbed or hostile

Physical Requirements Of This Position

• Desk work involving use of a computer, telephone, and other
• Communicate effectively with County staff, and
• Ability to read screens and
• Office work may include reaching for documents, grasping documents, standing, walking, and repetitive motions.
• Lift and carry files and material weighing up to 25

Equipment Required to Perform This Job

• Computers
• Telephones
• Standard office equipment

Additional Notes

• All positions at McLeod County are subject to a background check. This may include, but is not limited to, the following checks: criminal history, credit, driver’s license, pre-employment physical assessment, pre-employment drug and alcohol screening and psychological testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuing federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.