[INTERNAL APPLICANTS ONLY] Social Services Intake Worker

Nicollet County; North Mankato (MN); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

Nicollet County Health and Human Services seeks an intake coordinator to support residents requesting social services and community resources. You will handle intake, referrals, and eligibility screenings, processing urgent requests like civil commitments and reports of maltreatment.

The role requires coordinating with law enforcement, schools, medical providers, housing, and other partners while maintaining records and ensuring compliance with policies and confidentiality standards.

Qualifications

• Ability to listen, comprehend, and effectively communicate information both written and orally to all individuals
• Demonstrates initiative, integrity, ethics, and excellence in work performance
• Ability to work independently
• Ability to make critical observations under stressful circumstances
• Ability to analyze problems, troubleshoot issues and offer solutions based on research, analysis, and judgment
• Ability to complete thorough documentation and maintain client files
• Knowledge of data practices policies and standards and related systems

Responsabilités

• Receives and processes reports or requests for emergent services and verifies caller-provided information
• Collaborates with community partners to gather necessary information for eligibility
• Serves as initial contact to determine potential eligibility for social services programs and provides referrals
• Completes intake process for social services programs and coordinates documentation
• Works with program teams to facilitate intake and service provision
• Monitors the intake log for timely responses
• Maintains time accounting using appropriate systems and keeps case records compliant with guidelines
• Provides emergency on-call social services as assigned
• Contributes to staff orientation for intake procedures
• Participates in multidisciplinary and programmatic meetings with county staff and external partners

Connaissances

Active listening

Written and oral communication

Independent work

Critical observations

Problem solving

Documentation

Data privacy compliance

Formation

Bachelor's degree in Behavioral Sciences or related field

Outils

Microsoft Office Suite

Adobe Acrobat

Data management systems

Description du poste

Under the direct supervision of the Behavioral Health Supervisor, Child Protection and Licensing Supervisor, this position supports the Nicollet County Health and Human Services department. This position provides intake, information, and referrals to Nicollet County residents who are requesting social services or assistance finding community resources. This position also processes requests for urgent needs such as civil commitments and child maltreatment reports. This position responds to vulnerable adult reports, receives and processes requests for county offered social services, and maintains intake and other records. This position also provides on-call services and participates in professional staff development.

Hours for this position are Mon - Fri, 8:00 AM-4:30 PM, and may require additional, evening and weekend hours.

• Receives and processes reports or requests for emergent services, such as child protection reports, vulnerable adult abuse reports, and requests for civil commitment. Requests detailed information from the caller, including pertinent psychological, medical, or educational records. Completes relevant record checks from multiple databases. Screens reports for imminent harm or serious injury that require an immediate response
• Collaborates with community partners including law enforcement, corrections agencies, attorneys, therapists, medical providers, chemical dependency services, housing services, domestic violence services, employment services, schools, and residential treatment providers to gather necessary information
• Serves as the initial contact for the public to determine potential eligibility for social services programs. Provides education and referral information about available services, resources, and eligibility requirements to members of the public
• Completes intake process for social services programs. Gathers detailed information from the requester via phone, email, fax, or in person. Coordinates with clients and providers to obtain required eligibility documentation. Completes relevant record checks from multiple databases. Provides short-term service coordination to clients while awaiting eligibility determinations
• Works collaboratively with social services program teams to facilitate intake and service provision
• Monitors the intake log to ensure timely response
• Maintains accounting of time using SSIS and maintains case records that meet Federal, State, and local guidelines
• Demonstrates working knowledge of and follows all County, State, and Federal policies, rules, and regulations
• Provides emergency on-call social services as assigned
• Provides intake-specific new employee orientation for social services staff
• Participates in a variety of social services meetings, including but not limited to programmatic team meetings and Multidisciplinary Team Meetings and screening team meetings with protective services staff, representatives of the County Attorney’s Office, and representatives of local law enforcement

• Valid MN Driver's license, and
• A bachelor's degree in one (1) of the behavioral sciences or related fields including, but not limited to, social work, psychology, or nursing from an accredited college or university

• Ability to listen, comprehend, and effectively communicate information both written and orally to all individuals
• Ability to demonstrate by personal example: initiative, integrity, ethics, and excellence in work performance
• Ability to work independently
• Ability to make critical observations while under stressful circumstances
• Ability to conduct reports, analyze findings, and prepare documents
• Ability to analyze problems, troubleshoot issues and offer and implement solutions based on research, analysis, experience, and judgment
• Ability to complete thorough documentation and maintain client files
• Ability to comply with data practices policies and standards
• Knowledge of and experience with computer hardware, technology, programs and software, and systems generally used in an office environment and specific to the department's operations (i.e. Microsoft Office Suite, Adobe Acrobat) or similar software
• Knowledge of and experience with data management systems
• Skill in using a computer, Microsoft Office and related software applications