Case Aide

Lutheran Services Carolinas; Asheville (NC); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Free medical insurance option ($0)

Medical, Dental, Retirement, PTO

Career advancement opportunities

Tuition assistance/scholarship

Job summary

Lutheran Services Carolinas is hiring a part-time Refugee and Immigrant Services Case Manager in North Carolina. You will provide trauma-informed, culturally sensitive case management, helping clients overcome barriers to self-sufficiency and coordinating housing, transportation, and access to benefits.

Responsibilities include budget development for each case, documentation in HIPAA-compliant systems, and collaboration with partners to ensure timely service delivery.

Qualifications

• Bachelor’s degree or 2 years equivalent education/experience in human services.
• Trauma-informed, culturally sensitive approach required.
• Strong documentation and Microsoft Office skills expected.
• Multilingual abilities preferred to support diverse clients.

Responsibilities

• Deliver confidential, trauma-informed case management to refugees and immigrants.
• Coordinate transportation, housing, and public benefits referrals.
• Develop and document case budgets with timelines and expenditures.
• Maintain HIPAA-compliant client records and reporting.

Skills

Trauma-informed care

Microsoft Office

Multilingual preferred

Excellent communication

Education

Bachelor’s degree in human services or related field

Equivalent education/experience (2 years)

Tools

HIPAA-compliant documentation

Case management software

Job description

The Refugee and Immigrant Services Case Manager is a multifaceted role that meets the needs of refugee and immigrant services clients, as well as those of LSC clients experiencing refugee resettlement in North and South Carolina. Through the Refugee Services Programs, Case Manager facilitates successful integration by assessing barriers to self-sufficiency and partnering with clients to overcome identified barriers. Services may include referrals to external service providers, connection with public benefits, housing assistance, community orientation, English language training, transportation, and more. Case Manager assists clients with significant medical conditions through Enhanced Cultural Orientation, service facilitation, and direct service provision.What We Offer:Part-timeAdditional $2/hour if teammate opts out of benefitsBenefit eligibility starts after 30 daysMedical, Dental, Retirement, PTO, etc.Free medical insurance option ($0 premium)Career Advancement OpportunitiesTuition Assistance/ Scholarship OpportunitiesEssential Functions:Follow all Lutheran Services Carolinas policies and procedures.Deliver professional, confidential, trauma-informed, and culturally and socioeconomically sensitive case management services.Manage Refugee Services Program cases, ensuring adequate and timely delivery of services as dictated by Office of Refugee Resettlement (ORR)program guidelines, government agencies, funders/contractors, and as required by LSC standards and procedures.Coordinate and provide initial airport transportation for refugees through theReception and Placement Program, and/or as assigned.Develop and document a budget for each case with expenditures and dates.Assist in securing housing for refugees and ensure that housing is fully furnished.Collaborate with LSC teammates to develop and implement effective plans for overcoming barriers to care experienced by clients with significantmedical conditions.Document and report information related to client services in accordance with contractual and HIPAA guidelines.Organize and prioritize tasks to ensure timely services and documentation.Build and maintain effective working relationships with clients, colleagues, volunteers, partnering agencies, and funders.Education: Bachelor’s degree with human services experience preferred Two years’ equivalent education and experience in the human services field areconsideredExperience: Multilingual skills preferred. Cross-cultural experience or work with displaced people preferred. Knowledge of local community resources preferredSpecific skills/abilities: Reads, writes, and speaks English proficiently. Navigates computers and Microsoft Word, Excel, and PowerPoint adequately. Exhibits strong problem-solving skills. Balances and prioritizes competing demands effectively. Adheres to rigid documentation requirements. Maintains awareness and sensitivity to the cultural and socio-economic characteristics of service populations. Operates from a trauma informed care perspective. Exhibits compassion, discretion, and flexibility. Possesses insight into human behavior and motivationSpecialized knowledge, licenses, etc.: Valid NC or SC driver’s license. Minimum age of21 years