CASE AIDE

Lutheran Services Carolinas; Asheville (NC); Hybrid; USD 28,000 - 32,000; Part time

Benefits offered by this job

Hybrid work environment

Career advancement opportunities

Tuition assistance

Job summary

Lutheran Services Carolinas is seeking a part-time Case Aide to support our Refugee Services program in a hybrid work environment. The role provides essential administrative support to Case Managers, ensuring timely service delivery and compliance with funder requirements.

The ideal candidate has a High School Diploma or GED (Bachelor's preferred) and experience in refugee resettlement or social services, with strong organizational and interpersonal skills.

Qualifications

• Education: HS Diploma or GED required; Bachelor's degree preferred in related field.
• Experience: Refugee resettlement or human services experience preferred.
• Skills: Strong organization, communication, and ability to work with diverse populations.

Responsibilities

• Assist Case Managers with administrative tasks, reports, referrals, and data entry.
• Maintain organized records to support funder reporting and compliance.
• Prepare and manage client files and program documents.
• Provide logistical support for timely service delivery, including airport pickups if needed.
• Collaborate with partners to coordinate refugee services and resettlement activities.

Skills

Organizational skills

Communication skills

Teamwork

Confidentiality

Independent work

Education

High School Diploma or GED

Bachelor's degree preferred (Social Work, Sociology, Human Services)

Tools

Microsoft Office

Job description

Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to serving individuals and communities across North and South Carolina. Founded in 1960, LSC provides a wide range of services for children, families, and seniors through compassionate care, innovative programs, and community partnerships. Guided by a commitment to dignity, respect, and service, LSC strives to empower those we serve and make a meaningful difference in the lives of others.One of LSC's Child and Family communities is seeking a part-time Case Aide to support Refugee Services programs.What We OfferPart-time$20.60 - $23.08 per hourHybrid work environmentCareer Advancement OpportunitiesTuition Assistance and Scholarship OpportunitiesPosition SummaryThe Case Aide provides essential technical and administrative support to Case Managers and Employment Specialists within the Refugee Services program. This position helps ensure the timely and efficient delivery of services by assisting with documentation, data entry, referrals, research, file management, and other administrative duties. The Case Aide plays a critical behind-the-scenes role in supporting refugee families while helping maintain compliance with funder and grant reporting requirements.Essential ResponsibilitiesAssist Case Managers and Employment Specialists with administrative tasks, reports, referrals, and data entry.Maintain organized, accurate records to support compliance with funder and grant reporting requirements.Prepare and manage client files, documentation, and program records.Provide logistical and administrative support to ensure timely and efficient service delivery.Assist with research and coordination of services with government agencies and community partners.Support overall refugee resettlement program operations through technical and administrative assistance.Collaborate with teammates to ensure quality services for refugee clients and families.Assist with airport pickups and transportation needs when necessary.Perform other duties as assigned by the Refugee Services Coordinator.QualificationsEducationHigh School Diploma or GED required.Bachelor's degree in Social Work, Sociology, Human Services, or a related field preferred.Equivalent combinations of education and experience may be considered.ExperiencePrevious work experience in refugee resettlement, social services, human services, or related direct service fields preferred.Interest in refugee resettlement and serving diverse populations strongly desired.Skills & AbilitiesProficiency with computers and Microsoft Office applications.Strong organizational and record-keeping skills.Excellent teamwork and collaboration abilities.Comfortable working with multicultural teams and diverse populations.Ability to work independently with minimal supervision.Demonstrated maturity, flexibility, initiative, and creativity.Strong communication and interpersonal skills.Ability to think systemically and solve problems effectively.Ability to maintain confidentiality and professionalism.Licensure & Additional RequirementsValid driver's license required.Current vehicle insurance required.Reliable personal transportation required.Ability and willingness to transport clients in a personal vehicle when needed.Working ConditionsHybrid work environment consisting of office-based and remote work.Frequent computer use and administrative responsibilities.Ability to move throughout office and community locations.Local travel required for client support and program activities.Occasional airport pickups for newly arriving clients.Ability to work effectively in a fast-paced, multicultural environment.Why Join Lutheran Services Carolinas?At LSC, you'll help support refugee and immigrant families as they build new lives in North and South Carolina. By providing critical administrative and program support, you'll play an important role in helping clients access services, achieve stability, and successfully integrate into their communities.If you are organized, compassionate, and passionate about serving others, we encourage you to apply today.Lutheran Services Carolinas is an Equal Opportunity Employer.