Cascade Dining Room Host

Timberline Lodge; Oregon; On-site; USD 21,000 - 30,000; Full time

Job summary

Timberline Lodge is seeking a server assistant to greet and seat guests, assist with reservations, and support Cascade Dining Room operations in delivering outstanding guest service. The role requires knowledge of dining procedures, menu offerings, and adherence to OLCC guidelines.

You will maintain a clean, stocked dining room, assist with bussing, and communicate effectively with managers and hosts. The position emphasizes attentiveness, professional presentation, and the ability to work as

Qualifications

• Must have service oriented personality.
• Detail oriented with ability to meet high customer service standards.
• Must use proper etiquette while conversing with guests.
• Must have detailed knowledge of all buffet menu offerings.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must know and follow all proper reservation procedures.
• Must have valid OLCC and Oregon Food Handlers permits.

Responsibilities

• Greet and seat guests, inform guest of servers name, distribute menu and wine lists, pull out guest's chair when appropriate.
• Assist guests with creating and updating reservations.
• Possess complete knowledge of CDR operations.
• Know and follow all CDR guidelines and policies.
• Follow OLCC and proper food handling guidelines to ensure a safe and sanitary environment.
• Use discretion on appropriate music choices for meal periods.
• Ensure CDR is organized and stocked at end of each shift.
• Answer phone and check CDR messages.
• Ensure menus are clean and updated.
• Assist in maintaining service bar including cleaning and stocking.
• Follow proper cash handling procedures accurately and efficiently.
• Provide a smooth flow in CDR by proper and timely seating of guests, being aware of Server’s ability to receive another table, communicating with Servers.
• Provide quality bussing and expediting service as needed.
• Communicate employee issues, guest issues and day-to-day information with CDR Managers, Hosts and F&B Director.
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace.
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Present a professional, quality image at all times.
• Exercising sound judgment and awareness regarding language, behavior, and dress and grooming.
• Regular and reliable attendance.
• Must be able to lift 40 lbs.

Skills

Service orientation

Detail oriented

Etiquette

Buffet knowledge

Upselling

Service procedures

Reservation procedures

OLCC & Food Handlers permits

Job description

Description

Greet and seat guests in a timely fashion, knowledge of server’s ability to receive another table, assist flow of Cascade Dining Room in order to provide outstanding guest service.

Requirements

• · Greet & seat guests, inform guest of servers name, distribute menu and wine lists, pull out guest's chair when appropriate.
• · Assist guests with creating and updating reservations.
• · Possess complete knowledge of CDR operations.
• · Know and follow all CDR guidelines and policies set forth in CDR training manual.
• · Follow OLCC and proper food handling guidelines to ensure a safe and sanitary environment.
• · Use discretion on appropriate music choices for meal periods.
• · Ensure CDR is organized and stocked at end of each shift.
• · Answer phone and check CDR messages.
• · Ensure menus are clean and updated.
• · Assist in maintaining service bar including but not limited to cleaning and stocking.
• · Follow proper cash handling procedures accurately and efficiently.
• · Provide a smooth flow in CDR by proper and timely seating of guests, being aware of Server’s ability to receive another table, communicating with Servers.
• · Provide quality bussing and expediting service as needed.
• · Communicate employee issues, guest issues and day-to-day information with CDR Managers, Hosts and F&B Director.
• · Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• · Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• · Present a professional, quality image at all times.
• · Exercising sound judgment and awareness regarding language, behavior, and dress and grooming.
• · Regular and reliable attendance.

QUALIFICATIONS:

• Must have service oriented personality.
• Must be detail oriented with the ability to set and meet high customer service standards.
• Must use proper etiquette while conversing with guests.
• Must have detailed knowledge of all buffet menu offerings.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must know and follow all proper reservation procedures.
• Must have valid OLCC and Oregon Food Handlers permits.

PHYSICAL REQUIREMENTS:

• Must be able to lift 40 lbs.
• Must be flexible and capable of bending, twisting and kneeling.
• Must be able to work in tight space with balance and poise.
• Must be able to work on feet, stand and walk for up to 8 hrs at a time.
• Must be able to keep up with the pace of the department demands of the position.